▷ [15h Left] Account Manager

3 weeks ago


SAS Nagar, India Suffescom Solutions Inc Full time

Job Description: - Review Client queries and concerns and seek to improve all aspects of the Client experience with the company. - Will be responsible for cross selling and Upselling as per the client's needs. - Maintain a detailed understanding of products and services, assist Clients with questions and suggest the best products for their needs - Look at Client's performance data on a daily basis and communicate areas of opportunity. - Identify patterns among Client's performance and contribute towards developing best practices, FAQs and knowledge base for using the Company's platform. - Ensure Client satisfaction. Identify any potential issues proactively before the Client reports them. Experience Required: 5-12 yrs Requirements: - Excellent writing and verbal communication skills. - Willingness to work in the US/UK time zone is a must. - Experience in a prior Client success / Account management or Client support role is a must. - Experience in dealing directly with International clients will be an advantage. - Prior experience in Project Coordinator or Sales role is Plus - Must have experience in Milestone Payments - Must have good troubleshooting skills.



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