Technical Writing

Job Description

Technical Writer

KLA is seeking a skilled Technical Writer to join our Services team. This role demands a unique blend of technical expertise and documentation proficiency to produce high-quality procedures and documents for both internal and external customers. You'll be instrumental in translating complex technical information into clear, accessible content that supports the performance and productivity of our products worldwide.

Responsibilities

- Utilize product technical skills (e.g., repair, maintenance, manufacturing, testing, building, operating, designing, troubleshooting, servicing) and technical documentation skills (e.g., content generation, writing, editing, reviewing, formatting, validating) to produce high-quality procedures and documents.
- Develop technical documentation for service, maintenance, installation, repair, troubleshooting, part replacement, and upgrades for field service engineers, technical support engineers, and install engineers.
- Create, develop, plan, write, and edit operational, instructional, maintenance, or test procedures for paper, multimedia, or web-based publication.
- Conduct interviews with various users and technical/engineering/product staff to gather data for documentation.
- Interface with functional organizations to develop content for procedures and research/convert technical information into manuals and/or web-based documents for non-technical and technical users.
- Conduct review meetings and discussions independently with engineering and technical staff.
- May be required to document engineering or manufacturing processes, procedures, and specifications for internal and external audiences.
- Support testing and validation of new procedures and methods on KLA equipment, specify changes, and validate with engineers. Improve steps and develop new content if needed.
- Follow documentation best practices, formats, and templates. Learn new software, tools, and techniques for high-quality documentation.
- Produce products that conform to company documentation and quality assurance standards. Recommend formats responsive to technical and customer requirements.
- Exhibit strong project management skills on assigned projects, including conducting reviews with stakeholders, providing regular updates, assessing risks and actions, estimating efforts/time/resources, and maintaining action trackers and project documentation.
- Involve stakeholders from various departments and assess the need to update documentation. Monitor errors, mistakes, and requested changes, and implement them quickly.
- Strive to develop and maintain high technical skills. Participate in technical activities to maintain product-specific technical skills, supporting and participating in training, installs, upgrades, tool builds, troubleshooting, or other assigned activities.
- Support field, install, product support, manufacturing, or other technical functions, extending expertise where needed. If assigned, maintain tools or equipment in optimal conditions and perform regular health checks and upgrades.
- Responsibilities may include delivering training courses on selected products and other projects requiring product technical expertise.
- Make independent decisions with minimal or no support from direct or indirect managers, leveraging functional groups, subject matter experts, and stakeholders to drive collective decisions.
- Work efficiently and effectively in a matrix environment with multiple direct and indirect managers, comfortably executing to expectations of multiple stakeholders with conflicting requirements and driving consensus, boundaries, and clarity.
- Address medium to extremely complex problems, where analysis of situations or data requires evaluating intangible variance factors, and exercise independent judgment in developing methods, techniques, and evaluation criteria.
- Use standard, error-free English understood globally. Display high proficiency in English writing for technical and non-technical audiences. Translate complex content to a level and language most appropriate for the target audience, applying other writing best practices for high-quality, easy-to-understand documents.

Skills

- Strong ability to produce high-quality technical and user documentation.
- Expertise in developing operational, instructional, maintenance, and test procedures.
- Proficiency in gathering information through interviews and research, transforming technical data into clear content.
- Demonstrated project management abilities, including planning, risk assessment, and stakeholder communication.
- Exceptional written communication in error-free English, adapting content for technical and non-technical audiences.
- Ability to work independently and collaboratively within a matrix organizational structure.
- Strong problem-solving and analytical skills to address complex technical issues.
- Commitment to continuous learning and maintaining high technical proficiency on assigned products.

Qualifications

- Bachelor's or Master's degree in Engineering, Science, or Mathematics.

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