Lead Engineer

About Northern Trust Northern Trust a Fortune 500 company is a globally recognized award-winning financial institution that has been in continuous operation since 1889 Northern Trust is proud to provide innovative financial services and guidance to the world s most successful individuals families and institutions by remaining true to our enduring principles of service expertise and integrity With more than 130 years of financial experience and over 22 000 partners we serve the world s most sophisticated clients using leading technology and exceptional service Position Lead Engineer Cisco Voice Location Bangalore Experience Working knowledge of Cisco Voice and Contact Center solutions Major Duties 1 Assist and lead the design and implementation of Cisco Unified Communication products 2 Provides comprehensive consultation to business unit and IT management and staff at the highest technical level on all phases of the project development cycle 3 Installing configuring and maintaining the implementation of the Voice infrastructure including hardware software recommendations 4 Deploy troubleshoot monitor and optimize IP telephony voice video and mobility solutions 5 Able to troubleshoot with the Network team on network issues related to VOIP technologies 6 Ensuring the development of documentation including appropriate policies and procedures for all aspects of VoIP network 7 Performing customer assessments design build and technical documentation in support of the organization 8 Active role in maintaining deploying and troubleshooting any issues 9 Able to capture analyze and troubleshoot SIP header detail with knowledge of how to configure SBC s for header manipulation for redirect and presentation as required 10 Provide Tier 1 Tier 2 troubleshooting to resolve common issues with Cisco VoIP phones and Cisco platform May be involved in troubleshooting activities for operational events impacting the business Engage with initial support triage and resolution before escalations with T2 T3 11 Support for major voice and or data telecommunication systems and their subsystems utilizing a thorough understanding of available technology tools and existing designs 12 Works closely with client management to identify and specify the complex business requirements 13 Accountable for the effectiveness quality and timelines of project design decisions and how easily these designs can be implemented 14 May act as Project Leader 15 Installation administration operation trouble diagnosis and maintenance of VoIP unified communications and call center equipment 16 Provide Contact Center support with designs business services implementations API integrations and local BU coordination 17 Provide training and technical mentoring wih systems and troubleshooting methods for voice and contact center platforms Act as a main point of contact for training to lower-level specialists maintain best practice and updates documentation This includes internal and external partners supporting our systems 18 Support of voice platforms carrier services E911 compliancy and toll-free number management this includes design implementation support analytics disaster recovery documentation and vendor management QBR SLA s Roadmaps 19 Automation and Innovation Initiate key solutions to reduce manual efforts optimize workflows business tasks and processes 20 Responsible for the voice platform ITSM processes Risk Management Change Management Vulnerability and Patch Implementation OP Ticks 21 Serve as a liaison for cross functional team activities including support implementations technical troubleshooting and other dependencies 22 Keeps abreast on the direction of emerging industry standards 23 Provides technical analysis and ensures compliance of requirements necessary for the protection of all data processed stored or transmitted by systems 24 Serves as an expert resource to the team 25 Conducts preliminary analysis 26 Should have end-user support experience in Cisco VoIP UCCE environment understanding and working knowledge of the Microsoft suite of office productivity applications 27 Experience in remote monitoring and managed enterprise environment 28 Handles more extensive high-profile work 29 Responsible for direct interaction with different committees and or management 30 Other duties assigned by manager Knowledge Requires excellent communications analytical ability strong judgment and problem analysis techniques an in-depth knowledge of the business unit s functions and applications and a broad knowledge of telecommunication alternatives A College or University degree and or relevant proven work experience is preferred Working with Us As a Northern Trust partner greater achievements await You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas Movement within the organization is encouraged senior leaders are accessible and you can take pride in working for a company committed to assisting the communities we serve Join a workplace with a greater purpose We d love to learn more about how your interests and experience could be a fit with one of the world s most admired and sustainable companies Build your career with us and apply today MadeForGreater Reasonable accommodation Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities If you need a reasonable accommodation for any part of the employment process please email our HR Service Center at We hope you re excited about the role and the opportunity to work with us We value an inclusive workplace and understand flexibility means different things to different people Apply today and talk to us about your flexible working requirements and together we can achieve greater About Our Bangalore Office The Northern Trust Bangalore office established in 2005 is home to over 5 600 employees In this stunning office space we offer fantastic amenities which include our Arrival Hub - Jungle the GameZone and the Employee Experience Zone that appeal to both clients and employees