Director - Product Management

Job Description Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world's most valuable enterprises global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100. Learn more about our culture and how we make our employees happier through The Sprinklr Way. Job Description What Does Success Look Like Sprinklr is seeking an experienced and visionary Associate Director/Director of Product Management to lead our CCaaS product line. The ideal candidate will possess deep expertise in the CCaaS market, a strong customer focus, and a proven ability to drive product innovation. This role will be pivotal in defining and executing the product strategy to ensure our CCaaS solutions remain at the forefront of the industry. What You'll Do - Product Strategy & Vision: Develop and communicate a compelling product vision and strategy for Sprinklr's CCaaS offerings, aligned with the company's overall goals and market needs. - Market Analysis: Conduct thorough market research and competitive analysis to identify trends, opportunities, and threats in the CCaaS landscape. - Roadmap Development: Create and maintain a comprehensive product roadmap, prioritizing features and enhancements based on market demand and strategic objectives. - Stakeholder Collaboration: Collaborate closely with engineering, sales, marketing, and customer success teams to ensure alignment on product development and go-to-market strategies. - Customer Engagement: Engage with customers to gather feedback, understand their needs, and ensure our products deliver exceptional value and user experiences. - Innovation & Improvement: Drive continuous product innovation and improvement to maintain a competitive edge and address evolving customer requirements. - Team Leadership: Lead, mentor, and inspire a team of product managers, fostering a culture of collaboration, excellence, and professional growth. - Performance Metrics: Define and track key performance indicators (KPIs) to measure product success and inform strategic decision-making. - Budget Management: Manage the product budget effectively, ensuring efficient allocation of resources and achievement of financial targets. What Makes You Qualified - Education: Bachelor's degree in business, Engineering, Computer Science, or a related field; MBA or advanced degree preferred. - Experience: Minimum of 8 years of experience in product management OR management consulting focusing on Tech industry and strategy, with at least 5 years in a leadership role within the CCaaS or related industry. - Leadership Skills: Proven track record of leading and developing high-performing product teams. - Strategic Thinking: Ability to think strategically and translate market insights into actionable product strategies. - Communication Skills: Excellent verbal and written communication skills, with the ability to effectively present to executive leadership and external stakeholders. - Customer-Centric: Passion for understanding and solving customer problems, with a focus on delivering exceptional user experiences. - Analytical Skills: Strong analytical and problem-solving skills, with a data-driven approach to decision-making. - Agile Methodology: Experience with Agile/Scrum development methodologies. - Collaboration: Ability to work effectively in a cross-functional team environment and manage multiple stakeholders. Why You'll Love Sprinklr: We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world. For more information on Sprinklr Benefits around the world, head to https://sprinklrbenefits.com/ to browse our country-specific benefits guides. We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world's most loved enterprise software company, ever. We believe in our product: Sprinklr was built from the ground up to enable a brand's digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them. We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks and virtual fitness. We have continuous learning opportunities available with LinkedIn Learning and more. EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we're more innovative, creative, and successful. Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr's EEO Policy and EEO is the Law.