Associate Technical Support Representative

15 hours ago

Pune Maharashtra, India PTC Full time

Customer Case Processing Routing Open support cases in the Customer Relationship Management CRM system for issues reported via phone voicemail or email Route incoming customer calls to the appropriate technical support team or department Escalate critical or urgent issues to Technical Support Management Monitor and route ISO-related cases following low-rated customer satisfaction surveys Community Moderation Case Handling Support Tools Manage case routing and monitor support queues in line with ISO and internal processes Analyze customer feedback submitted through the eSupport portal and CRM system Coach Mentor Help develop new hires on tools and processes related to Customer Service through Coaching or Mentoring Help Managers to prepare development plans and execute them Bachelor s degree in any discipline 0-1 year of experience in customer support or a related field preferred Proficiency in Windows at the user level with basic administrative knowledge Excellent verbal and written communication skills for handling customer issues via phone and email Strong troubleshooting abilities including configuration duplication and root-cause analysis of technical issues Solid technical writing skills with the ability to document and share knowledge through article publishing You ll work alongside some of the industry s brightest minds solving real-world problems through innovation If you re passionate about learning growth and meaningful impact you ll find a fulfilling career experience here Ready to take the next step in your journey with us It s about showing up as you are and working alongside some of today s most talented industry leaders to transform the world around you Are you ready to explore your next career move with us We respect the privacy rights of individuals and are committed to handling Personal Information responsibly and in accordance with all applicable privacy and data protection laws Review our Privacy Policy here

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