AM - HRO

Job Description Ready to shape the future of work At Genpact, we don't just adapt to change-we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. Inviting applications for the role of Assistant Manager, HRO The role is responsible for the central management of the Global Rewards queue, managing job profile daily maintenance and recalculation cases. It also ensures compliance with data governance standards and offers primary support for job architecture inquiries, working closely with Associate Rewards Managers and other stakeholders on periodically updates on performance dashboards and Pay Benchmarking tools Responsibilities - Manage Rewards Tickets: Assign and oversee the management of Rewards Tickets while maintaining the Job Evaluation Log. - Work closely with P&O Solutions experts to test Task functionality to transition from manual logs to automated reports for the Rewards Dashboard. - Update Rewards Performance Dashboards: Periodically refresh performance dashboard data to ensure insights are current. - Monitor SLA Data: Track SLA-related data to address potential breach cases proactively. - Oversee Global Rewards Queue: Ensure the timely and accurate processing of escalated requests within the Global Rewards queue. - Collaborate with Associate Rewards Managers: Provide first-line support for inquiries related to job architecture. - Lite Comp Admin Responsibilities: Perform maintenance and validation of job and grade profiles in Workday. - Collaborate with the Associate Reward Manager to facilitate order placement in Ariba, and coordinate with the commercial team and survey providers to ensure a smooth purchasing process. - Follow all relevant governance processes to maintain data integrity in managing the Job and Pay Framework. - Ability to work under guidance while collaborating across organizational boundaries, building trusting relationships, and understanding diverse associate needs. - Awareness of global and cultural differences, with a willingness to learn how to effectively communicate with a diverse workforce. - Good verbal and written communication skills for conveying rewards information clearly to stakeholders. - Ability to work effectively in a team environment, collaborating with colleagues across different geographies and time zones. Qualifications we seek in you Minimum qualifications - Bachelor's Degree in HR, Business Administration, or a related field Preferred Qualifications - Ability to thrive in an unstructured environment and work independently - Ability to manage multiple complex issues and prioritize projects concurrently Why join Genpact . Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation . Make an impact - Drive change for global enterprises and solve business challenges that matter . Accelerate your career - Get hands-on experience, mentorship, and continuous learning opportunities . Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day . Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. Let's build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.