R&D Escalations Engineer

4 days ago


Gurugram Gurugram India Tufin Full time

Job Description

Tufin is the leader in Network Security Policy Orchestration, allows enterprises to streamline the management of security policies across complex, heterogeneous environments. Serving over 2,500+ customers, Tufin's network security automation enables enterprises to implement changes in minutes with proactive risk analysis and continuous policy compliance.

Role Description & Responsibilities

As the Escalation Engineer, you will use your well-honed troubleshooting skills to resolve customer issues that were escalated to R&D by the Technical Support/Services organization.

- Analyze, diagnose, debug and solve complex issues customers sometimes experience while using our products
- Take ownership of escalations and effectively drive the issue to a timely resolution, both offline or via online sessions with customers
- Create and implement any necessary diagnostic tools, patches, and fixes
- Develop a working solution based on the root cause you discover, or escalate to R&D teams
- Act as the technical focal point for coordinating with the R&D teams helping you resolve the customer issue
- Identify patterns in escalated customer issues, and then design and implement solutions for our customers
- Provide feedback to R&D regarding common escalated issues and work together with R&D to devise permanent solutions, such as product hot fixes or changes to the design of the product
- Train Technical Support engineers to help them resolve support cases more efficiently

Requirements:

- At least 2 years of experience as a backend developer, coding with Java (Spring, Hibernate) or C++
- Proficient in SQL
- Knowledge with Linux
- Knowledge of distributed applications
- Excellent troubleshooting skills and a proactive, accountable mindset
- Excellent verbal and written communication skills (including technical writing)
- Ability to communicate effectively, responsibly and respectfully with customers
- Previous experience working in an escalation support or customer-facing engineering role an advantage
- Familiarity with observability tools (e.g., logs, metrics, traces) an advantage



  • India Tufin Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Role Description & ResponsibilitiesAs the Escalation Engineer, you will use your well-honed troubleshooting skills to resolve customer issues that were escalated to R&D by the Technical Support/Services organization.Analyze, diagnose, debug and solve complex issues customers sometimes experience while using our products Take ownership of escalations and...

  • Engineer-R&D

    16 hours ago


    Roorkee, India Attero Full time

    Job Description Objective:- Assist the Technical Services manager in putting together Attero's capacity creation requirements, complete with definition of functional requirements, technology selection, technology transfer for the entire capacity creation & getting the new site(s) in readiness for commercial operations comprising - Assist the Technical...


  • Bhiwadi, Gurugram, India Allied Medical Limited Full time US$ 60,000 - US$ 1,20,000 per year

    As a R&D Engineer, you will be responsible for contributing to all the Product design needs during the NPD and Product Improvement activities for Biomedical products of the Allied Medical.


  • Gurugram, India SUN PHARMA Full time

    Job Description Job Title Manager- 1/Manager- 2 Job Grade G11A/G10 Department/Group R&D IT/Project Location: Gurgaon/Baroda Job Description At Sun Pharma, we commit to helping you Create your own sunshine by fostering an environment where you grow at every step, take charge of your journey and thrive in a supportive community. Are You Ready to Create Your...


  • Gurugram, India Ms Gi Human Resources And Services Full time

    Candidates from Medical devices industry only /- 10 years of team leading experience required. Summary: The successful candidate will be responsible for guiding and managing the R&D team in Gurugram to support Continence Care and Ostomy businesses. They will work with both businesses to achieve NPC goals including product changes, product quality...

  • R&d IT

    2 days ago


    Gurugram, Haryana, India Sun Pharmaceutical Industries Ltd Full time

    **Job Summary** Working as a Project Lead IT with extensive experience in managing IT projects in life science domain. Managing, implementing projects in different verticals of pharma domain and actively involved in computer system validation activities. - Management and implementation of IT Projects within the constraints of scope, quality, time, and cost....

  • R&D Engineer II

    4 days ago


    Bengaluru, India CR Bard Full time

    Job Description Job Description Summary Primary focus of this position is to support optimizing, implementing, and validating components/elements of a medical device. The candidate will assist in conducting design and process qualification and validation assist/write technical documents, validation protocols and reports perform/coordinate hands-on testing...

  • R&d Executive

    1 week ago


    Gurugram, Haryana, India Reckitt Full time

    Home to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose. Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a right and not a...


  • Gurugram, India Walker digital Table Systems Full time

    Role Overview : As R&D Manager, you will lead cross-functional research initiatives that power the future of WDTS products.Youll manage a growing team of engineers and scientists across software, hardware, and data domains while steering technology exploration, prototyping, and productization.You will be responsible for aligning research efforts with...

  • Principal R&D Engineer

    16 hours ago


    Hyderabad, India Medtronic Full time

    Job Description At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You'll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world. A Day in the Life Help streamline and speed our time to market and build quality in at every step....