Senior Manager, Software Engineering

Company Description It all started in sunny San Diego California in 2004 when a visionary engineer Fred Luddy saw the potential to transform how we work Fast forward to today - ServiceNow stands as a global market leader bringing innovative AI-enhanced technology to over 8 100 customers including 85 of the Fortune 500 Our intelligent cloud-based platform seamlessly connects people systems and processes to empower organizations to find smarter faster and better ways to work But this is just the beginning of our journey Join us as we pursue our purpose to make the world work better for everyone What you get to do in this role Manage product development activities Work with product management design support and other dev teams to create high-quality solutions Manage daily activities of the development team Solve difficult and sometimes ambiguous problems Manage departmental resources staffing mentoring and enhancing and maintaining a best-of-class engineering team Qualifications To be successful in this role you have Experience in leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving This may include using AI-powered tools automating workflows analyzing AI-driven insights or exploring AI s potential impact on the function or industry 10 years of experience with technologies relevant to SN and advanced coding skills with high-quality results Experience managing employees who require little oversight in completing assigned work Experience providing direction delegate assignments and support to accomplish tasks with their team Experience with open source tools and agile development environments Fluency in one or more relevant programming language Java C Ruby Shell JavaScript Ability to understand broad concepts and use those concepts to understand and develop solutions for problems Experience completing projects based on company priorities context risks and desired outcomes Ability to understand and implement best practices and coding standards about role specific requirements e g programming languages and tools network design functional design algorithms patterns design and development etc Experience in prompt engineering and GenAl is a plus or nice to have Experience in using Al productivity tools such as Cursor Windsurf etc is a plus or nice to have Additional Information Work Personas We approach our distributed world of work with flexibility and trust Work personas flexible remote or required in office are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service Equal Opportunity Employer ServiceNow is an equal opportunity employer All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements Accommodations We strive to create an accessible and inclusive experience for all candidates If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance Export Control Regulations For positions requiring access to controlled technology subject to export control regulations including the U S Export Administration Regulations EAR ServiceNow may be required to obtain export control approval from government authorities for certain individuals All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities From Fortune 2025 Fortune Media IP Limited All rights reserved Used under license