Operation Manager
4 days ago
Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.
Your Role
- Lead daily production support operations, ensuring adherence to KPIs, SLAs, and business expectations.
- Provide Level 2 support, resolve incidents, and manage service/change requests aligned with ITIL processes.
- Analyze recurring issues, drive root cause investigations, and implement permanent fixes for stability.
- Collaborate with stakeholders and cross-functional teams, ensuring effective communication and issue resolution.
- Manage and mentor a production support team, contribute to process improvements, documentation, and knowledge sharing.
Your Profile
- 12+ years of experience in Application L2 Production Support, Business Analysis, and Monitoring.
- Proficient in SQL, application monitoring, and troubleshooting using tools like ServiceNow, JIRA, and Azure Dashboard.
- Strong understanding of ITIL processes (Incident, Problem, Change Management); ITIL v3/v4 certification preferred.
- Hands-on experience with cloud platforms such as AWS and Azure, and Windows server environments.
- Proven ability to lead production support teams, drive root cause analysis, and implement permanent fixes and process improvements.
What you will love working at Capgemini
- Lead enterprise-scale L2 Application Production Support operations, ensuring SLA adherence and business continuity.
- Work with cutting-edge tools like ServiceNow, JIRA, Azure Dashboard, and apply SQL expertise for deep-dive issue analysis.
- Clear career progression paths from delivery leadership to strategic roles in architecture and consulting.
- Be part of mission-critical initiatives that drive efficiency, compliance, and innovation for Fortune 500 clients.
Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.
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