Senior Associate, Master Data Management

Genpact NYSE G is a global professional services and solutions firm delivering outcomes that shape the future Our 125 000 people across 30 countries are driven by our innate curiosity entrepreneurial agility and desire to create lasting value for clients Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises including the Fortune Global 500 with our deep business and industry knowledge digital operations services and expertise in data technology and AI Inviting applications for the role of Associate Senior Associate Master Data Management In this role you will be responsible to perform day-to-day operations while maintaining SLA Solving queries related to Product Master within the customer vendor or product domains This role will be reporting to the manager of MDM The resource will be working with a cross functional team and will maintain analyse execute requests with utmost quality with eye for details with good experience in SAP MDM- customer vendor or product master We are looking for some who should be open to work in any shift as per the business requirement Responsibilities Follow defined standard operating processes and procedures for all deliverables processes Take ownership of performance against all the assigned Master data processes and key categories Accountable for the quality and accuracy Plan and priorities the workload to ensure that all assignments are delivered accurately to meet specified timelines planning Ensure timely and accurate update of all master data records Responsible for delivering all the tasks on-time every-time Ensure that the schedule is reviewed as circumstances change timeliness Ensure that all the feedbacks and the learning from the home office client field etc is documented and applied to the master data procedures to improve accuracy Baseline the learning Be responsible for maintaining the SLA of each period and the delivery performance Ensure that all the reports are maintained and cleared on time Maintain Product master data in SAP as per business input and SOP Basis understanding of SAP MM SD module commercial structures and Category Product Hierarchies Highlight and take appropriate help from the Lead on SOP deviations or issues Raise incident tickets to the relevant helpdesks when there is an issue Participate in idea generation and improvement activities Comprehend incoming and outgoing data flows for SAP master data Comprehend explain and enforce Unilever master data creation and change processes Good knowledge of governing policies around Product data as per the area of work Update maintain the departmental procedures SOPs tools and metrics for the master data team Ensure all Data Quality KPIs Key Performance Indicators are met Ensure that the companys master data business rules policies and procedures are adhered to Support special projects as needed Identifies areas for data quality and process improvements and helps to resolve data quality problems through the appropriate choice of error detection and correction process control and improvement or process design strategies Align data management processes in the business value chains and process areas Have a continuous improvement mind set and support improvement projects from data perspective Qualifications we seek in you Minimum qualifications Any Graduate Bachelors degree Great at communication collaboration verbal and written Understanding of SAP ERP or relevant experience Preferred qualifications Skills Good customer handling skills Advanced use of MS Office Excel PowerPoint Word Ability to define solve problems Collect Data Establish facts High Energy Level Work with business units and process experts to resolve master data issues Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws Genpact is committed to creating a dynamic work environment that values diversity and inclusion respect and integrity customer focus and innovation Get to know us at www genpact com and on X Facebook LinkedIn and YouTube Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training