L1 It Service Desk Engineer

2 days ago

Lal Bahadur Nagar, India EvonSys Full time

L1 IT Service Desk Engineer Location : Hyderabad Key Responsibilities - Incident Management & Support - Provide responsive first-level support for hardware, software, cloud, and network issues via phone, email, chat, and self-service portals. - Accurately triage, document, and resolve incidents and service requests using modern ITSM/ticketing tools (e.G., ServiceNow, Jira, Freshservice). - Escalate complex issues to L2/L3 teams as per defined SLAs. - Monitoring & Automation - Monitor infrastructure, applications, and security alerts using NOC tools, SIEM, EDR, and cloud-native monitoring platforms (e.G., Datadog, Zabbix or Dynatrace). - Respond to alerts, perform basic troubleshooting, and initiate automated remediation scripts where applicable. - Support proactive problem detection using AI-driven analytics and predictive tools. - User Experience & Self-Service - Effective communication with situations handling and problem solving midset. - Contributes to the development and maintenance of knowledge base content. - Security & Compliance - Identify and escalate security threats, vulnerabilities, and incidents. - Support compliance initiatives (e.G., ISO 27001) and follow best practices such as Change, Incident and Problem Management. - Asset & Access Management - Maintain accurate IT asset records, manage inventory, and coordinate with vendors. - Support onboarding/offboarding processes, ensuring timely provisioning and deprovisioning of access. - Continuous Improvement - Participate in process improvement initiatives, automation projects, and regular training to stay current with emerging technologies (AI, automation, cloud, cybersecurity). Requirements: - Bachelor’s degree in IT, Computer Science, Networking, or a related field. - 1-2 years of experience in IT service desk / NOC environment. - Basic understanding of networking, cloud computing, and IT infrastructure. - Ability to work independently under pressure, adapt to new technologies quickly, and operate effectively in a multinational team. - Willingness to work in a 24x7 shift rotation, including weekends and holidays. - Strong communication skills, problem-solving abilities, and a proactive approach to customer service. - Familiarity with ISO 27001 / ITIL compliance and experience working with foreign clients is a plus. - Commitment to following company policies and upholding the highest ethical standards. - Salesforce and Slack administration certifications will be an added advantage.

  • Service Desk Lead

    2 days ago

    Lal Bahadur Nagar, India ADP Full time

    Manages all performance of the SD Technicians in a 24/7 x 365 call center and carries out the strategy of the Helpdesk to assure performance as required and defined by the Service Desk Manager. Ensures adherence by all SD Technician Staff members to Helpdesk policies and procedures. Supervises and ensures development of Helpdesk representatives; resolves...

  • Mechanical Engineer

    2 days ago

    Lal Bahadur Nagar, India ALEMCO Full time

    Mechanical Engineer - UAE Are you a hands-on professional with a passion for precision and performance? Join us in delivering high-quality MEP systems for landmark projects in the UAE. This role is based on-site in the UAE and will require relocation. ALEMCO will be visiting India to conduct face-to-face interviews in Mumbai, Bangalore, Hyderabad and Pune....

  • Dft-Mbist Engineer

    2 days ago

    Lal Bahadur Nagar, India Proxelera Full time

    Proxelera is India’s premium chip and system software product engineering partner. Our engineers take extreme passion in your assignments and deliver through their years of high quality experience to make your product successful. We understand the challenges of all aspects of product engineering – right from design planning stage to post silicon work. We...

  • Senior Data Engineer

    2 days ago

    Lal Bahadur Nagar, India SID Global Solutions Full time

    Job Summary: You will be responsible for designing, building, and maintaining our data infrastructure. This role involves working closely with data scientists, developers, and other stakeholders to ensure data availability, quality, and reliability. Key Responsibilities: - Design, develop, and maintain scalable data pipelines to collect, process, and store...

  • Senior Full Stack Engineer

    2 days ago

    Lal Bahadur Nagar, India MAXTALENT Maxxsavvy Business Solutions Pvt Ltd Full time

    Job Title: Senior Full Stack Engineer (Backend-Focused)(Scala) Mode : Work from Office Shifts: UK/US Exp : 3 - 6 years Salary: Best in the Industry About the Role: We’re looking for Full Stack Engineers with a backend focus who can help scale this mission-critical system. This is a complex, high-impact engineering role that goes far beyond CRUD apps —...

  • Network Security Engineer L1

    2 weeks ago

    gautam buddha nagar, India St. Fox Full time

    St. Fox, a leading consultancy in the realm of Cybersecurity and advanced tech solutions, is recognized for its pioneering approach to digital security and innovation. Driven by the ethos "Innovate Fearlessly, Protect Relentlessly," we empower businesses globally to secure their operations and maximize efficiency through cutting-edge technology strategies....

  • Network Security Engineer

    2 days ago

    Lal Bahadur Nagar, India Cloud4C Services Full time

    Experience: 4 – 10 Years Work Location: Hyderabad Work Mode: Work from Office Primary Skills: - Routing & Switching: Strong understanding of L2/L3 networking - Load Balancers/WAF: Hands-on experience with A10, F5, Citrix NetScaler - Firewalls: Working knowledge of FortiGate, Palo Alto, Cisco ASA, Checkpoint - Switches: Configuration and troubleshooting on...

  • Asst Vice President- Cloud Delivery/Advisory Leader

    2 days ago

    Lal Bahadur Nagar, India Genpact Full time

    Ready to build the future with AI? At Genpact, we don’t just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter,...

  • Front Desk Executive

    7 days ago

    Prahlad Nagar, Ahmedabad, Gujarat, India Linear IT solution And Staffing Service Full time

    Admin or front desk Required any field Minimum Experience Required 1 year **Salary**: ₹12,000.00 - ₹15,000.00 per month Schedule: - Day shift - Monday to Friday Ability to commute/relocate: - Prahlad Nagar, Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (required) **Education**: - Diploma...

  • Copilot Studio Developer

    2 days ago

    Lal Bahadur Nagar, India Lara Tech Consulting Full time

    Location: Hyderabad/Bangalore/Chennai/Delhi/Pune/Mumbai Experience: 3+ Start Date: Immediate joiners preferred About the Role: We are seeking a Copilot Studio Developer who can design, build, and operationalize intelligent agents using Microsoft Copilot Studio and the broader Power Platform ecosystem. This role requires strong hands-on expertise in...