Gfocc Tech, Gfocc

Description AWS Infrastructure Services owns the design planning delivery and operation of all AWS global infrastructure In other words we re the people who keep the cloud running We support all AWS data centers and all of the servers storage networking power and cooling equipment that ensure our customers have continual access to the innovation they rely on We work on the most challenging problems with thousands of variables impacting the supply chain - and we re looking for talented people who want to help You ll join a diverse team of software hardware and network engineers supply chain specialists security experts operations managers and other vital roles You ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers And you ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion About the Role As an GFOCC Tech at ADSIPL you will get to maintain and operate the world s largest cloud computing infrastructure across a number of local and remote locations The technicians are responsible for carrying out GFO infrastructure monitoring and servicing servers network and telecommunication equipment remotely from a centralized location This requires the ability to drive change while maintaining excellent communications Key job responsibilities As an GFOCC Tech at ADSIPL you will get to maintain and operate the world s largest cloud computing infrastructure across a number of local and remote locations The technicians are responsible for carrying out GFO infrastructure monitoring and servicing servers network and telecommunication equipment remotely from a centralized location This requires the ability to drive change while maintaining excellent communications A day in the life Your day job will include Remote troubleshooting of GFO sites network and compute Infrastructure Remote triaging and repairing server network hardware in coordination with on ground hands and eye support The role has 24X7 shift rotation Coordinate in resolving data center facility issues Coordinating remote hands eyes for any site issues Participating in small to mid-size site improvement projects Building relationships with remote facilities to ensure swift response times to events - Improving Safety and Security operational processes Participate in team service provider meetings for metric and performance analysis Assist senior techs in quality check of the new site and edge network scaling projects handed over to operations Guide vendor resources on AWS GFO standards policies and guidelines providing remote hands and eye support About You You are someone who is highly autonomous very detail oriented and possesses a very strong written verbal communication skills You are a high performing individual with a can do attitude Supervise with Colocation operators performing servicing or preventive maintenance Assist in performing root cause analysis for operational issues Perform first level trouble-shooting for facility and rack level events You will have experience building relationships with internal and external teams customers along with innovating effective solutions to resolve issues problems as they arise You will have previous hands on technical troubleshooting experience and a proven ability solving complex problems Create CMs Change Management Tasks to enable changes and maintenance at sites You will be required to provide remote support required by our internal teams Perform basic support concepts such as ticketing systems root cause analysis and task prioritization About the team About AWS Diverse Experiences Amazon values diverse experiences Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply If your career is just starting hasn t followed a traditional path or includes alternative experiences don t let it stop you from applying Why AWS Amazon Web Services AWS is the world s most comprehensive and broadly adopted cloud platform We pioneered cloud computing and never stopped innovating - that s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses Work Life Balance We value work-life harmony Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture When we feel supported in the workplace and at home there s nothing we can t achieve Inclusive Team Culture AWS values curiosity and connection Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique Our inclusion events foster stronger more collaborative teams Our continual innovation is fueled by the bold ideas fresh perspectives and passionate voices our teams bring to everything we do Mentorship and Career Growth We re continuously raising our performance bar as we strive to become Earth s Best Employer That s why you ll find endless knowledge-sharing mentorship and other career-advancing resources here to help you develop into a better-rounded professional Basic Qualifications - High school or equivalent diploma - 2 years of computer hardware troubleshooting and repair experience - 1 years of computer networking experience - 1 years of Linux operating systems experience Preferred Qualifications - Experience dealing effectively with customers during problem resolution and operating efficiently under pressure Our inclusive culture empowers Amazonians to deliver the best results for our customers If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information If the country region you re applying in isn t listed please contact your Recruiting Partner