Sr. Salesforce Admin

3 weeks ago

Bengaluru, India Numeric Technologies Full time

Position: Sr. Salesforce Admin - CTI

Experience: 7+ Years

Location: Bangalore (Hybrid)

Shift: General shift

Responsibilities:

Salesforce Support: Serve as the primary point of contact for all Salesforce-related inquiries, issues, and user support requests. Respond to and resolve tickets promptly, ensuring user satisfaction and minimal disruption to business operations.

Service Cloud Support: Provide support for Service Cloud features, including case management, knowledge base, email-to-case, CTI and live chat. Help troubleshoot and resolve customer service-related issues, ensuring efficient resolution and customer satisfaction.

CRM Analytics Support: Assist with the creation and maintenance of reports, dashboards, and custom analytics to support sales and service performance analysis. Help validate data, troubleshoot data-related issues, and support data integrity initiatives.

SFDC Integrations Support: Collaborate with the integration team to troubleshoot and resolve issues related to Salesforce integrations with other systems and customer support tools. Assist with data synchronization and troubleshooting data flow issues.

Basic AWS Functionality: Have a foundational understanding of AWS cloud services and how they can integrate with Salesforce. Assist with basic AWS functionality tasks, such as data backup and restore, data migration, and integration with AWS services.

Qualifications:

· Bachelor/master’s degree in computer science or related discipline.

· 7+ years of Salesforce Administration experience with prior experience in Customer Support / Enterprise Product and Support is preferred.

· Must demonstrate exceptional verbal and written communication skills and communicate effectively with customers and at all levels of the organization.

· Knowledge of building/troubleshooting Salesforce reports and dashboards.

· Ability to always place the customers first and effectively prioritize and escalate customer issues as required.

· Basic understanding of AWS (Amazon Web Services) functionality.

· Salesforce Admin certification is a plus

  • Sr. Salesforce Admin

    3 weeks ago

    Bengaluru, India Numeric Technologies Full time

    Position: Sr. Salesforce Admin - CTIExperience: 7+ YearsLocation: Bangalore (Hybrid)Shift: General shiftResponsibilities:Salesforce Support: Serve as the primary point of contact for all Salesforce-related inquiries, issues, and user support requests. Respond to and resolve tickets promptly, ensuring user satisfaction and minimal disruption to business...

  • Sr. Salesforce Admin

    3 weeks ago

    Bengaluru, India Numeric Technologies Full time

    Position: Sr. Salesforce Admin - CTIExperience: 7+ YearsLocation: Bangalore (Hybrid)Shift: General shiftResponsibilities:Salesforce Support: Serve as the primary point of contact for all Salesforce-related inquiries, issues, and user support requests. Respond to and resolve tickets promptly, ensuring user satisfaction and minimal disruption to business...

  • Sr. Salesforce Admin

    3 weeks ago

    Bengaluru, India Numeric Technologies Full time

    Position: Sr. Salesforce Admin - CTI Experience: 7+ Years Location: Bangalore (Hybrid) Shift: General shift Responsibilities: Salesforce Support: Serve as the primary point of contact for all Salesforce-related inquiries, issues, and user support requests. Respond to and resolve tickets promptly, ensuring user satisfaction and minimal disruption to...

  • Sr. Salesforce Admin

    3 weeks ago

    Bengaluru, India Numeric Technologies Full time

    Position: Sr. Salesforce Admin - CTIExperience: 7+ YearsLocation: Bangalore (Hybrid)Shift: General shiftResponsibilities:Salesforce Support: Serve as the primary point of contact for all Salesforce-related inquiries, issues, and user support requests. Respond to and resolve tickets promptly, ensuring user satisfaction and minimal disruption to business...

  • Salesforce Admin

    4 weeks ago

    Bengaluru, India Wipro Full time

    Role & responsibilities Salesforce Admin with Development Exp Experience in Salesforce Sales Cloud Preferred candidate profile Salesforce Admin 5+ Years Salesforce Developer 2+ Years Salescloud experience 2+ Years willing to work in Night Shift permanent Remote opportunity

  • Salesforce Solution Architect

    7 days ago

    Bengaluru, Karnataka, India Salesforce Full time

    Job Category Customer Success Job Details **About Salesforce** We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your...

  • (Senior) Salesforce Technical Architect

    2 weeks ago

    Bengaluru, India Salesforce Full time

    Job Description To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets...

  • Salesforce Admin

    44 minutes ago

    Bengaluru, India Musquare Technologies Full time

    **Skills Required**:Salesforce** **Total and Relevant year of experience**:Total-5 and relevant - 4.5** **Mandatory Skills: Salesforce Admin, Salesforce CPQ** **Notice Period: Immediate - 30 Days** **Location: Remote** **Interview process: Virtual** **What it takes to catch our eye** Highly productive: Ability to be highly productive with little oversight...

  • Sales Manager/Sr. Manager

    4 weeks ago

    Bengaluru, India Salesforce Full time

    To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Sales Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a...

  • Salesforce Admin

    2 days ago

    Bengaluru, India Draup Full time

    Role - Salesforce Admin Experience - 2-3 Years Location - Bengaluru **Job Overview**: In this role, you will be responsible for ensuring that we are maximizing efficiency and capitalizing on the full features and benefits of the Salesforce system keeping in mind the different internal audiences and stakeholders who use Salesforce on a daily basis, including...