Network Operations Engineer

Nice to meet you Were the leader in analytics Through our software and services we inspire customers around the world to transform data into intelligence Our curiosity fuels innovation pushing boundaries challenging the status quo and changing the way we live About the job SAS Infrastructure as a Service IaaS Team is a service organization responsible for providing IT support for our full spectrum of SAS Solutions to Infrastructure Platform Services Additionally the Infrastructure as a Service IaaS team works with other SAS IT teams to improve our service catalog offerings to our customers including helping to implement next generation technologies As an Engineer in the SAS Infrastructure as a Service IaaS team you will use your communication and technical skills to support internal and external customers in our hosted internal environment You will help design implement and support a large heterogeneous network environment You will be responsible for helping to maintain Service Level Agreements and Operational Level Agreements and improve the performance reliability and standardization of our hosted internal solutions Primary responsibilities for this role include Initial Environment Setup for customers - routers switches firewall F5 Azure including complex VPN tunnel test and turnups Moves add changes of advanced networking tasks for hosted customers AWS complex network solution setups Network Leveraged Services support - Firewall F5 VPNs Consult with SAS PMs CSDMs and customers on Hosted Network Solutions Escalation Support Support Migrations from old network fabric to new fabric and AWS OS upgrades for Network Devise Reduction of Technical Debt Global Management of Wi-Fi and Any Connect Configuration Address Security Vulnerabilities Security and Pen Test Findings Audit Evidence response of network environments and configurations Required Qualifications Bachelor s degree in Computer Information Systems Computer Science or related quantitative field Minimum 4 years of experience as an Information Systems Engineer in a heterogeneous dynamic customer-focused environment Excellent troubleshooting skills Networking devices such as Firewalls LBs VPNs Experience with infrastructure architecture including Servers Network Security Storage and Backup Good working knowledge of cloud infrastructure AWS etc Participation in a 24x7 on-call rotation schedule Utilize trouble ticket system ServiceNow to address and resolve customer concerns Develop step-by-step documentation for system support tasks Experience with Arista and Cisco Nexus Catalyst switches Experience with AWS networking Experience with F5 LTM DNS load balancers Experience with Cisco and Palo Alto firewalls Knowledge of EIGRP and BGP routing protocols Experience with networking for virtualized server environments Experience with Cisco and or Aruba Wireless Networking Experience with Cisco ISE Experience with Cisco AnyConnect and or Ivanti PulseSecure Remote Access solutions Preferences Collaborative team experience with superior problem-solving skills Ability to triage requests with multiple admin resource groups Understanding best practices around information security and data privacy in relation to system access and availability Why SAS We love living the SASlife and believe that happy healthy people have a passion for life and bring that energy to work No matter what your specialty or where you are in the world your unique contributions will make a difference Our multi-dimensional culture blends our different backgrounds experiences and perspectives Here it isnt about fitting into our culture its about adding to it - and we cant wait to see what youll bring 1SAS looks not only for the right skills but also a fit to our core values We seek colleagues who will contribute to the unique values that makes SAS such a great place to work We look for the total candidate technical skills values fit relationship skills problem solvers good communicators and of course innovators Candidates must be ready to make an impact