▷ Apply in 3 Minutes Assistant Manager

Job Summary Job holder is responsible for all the activities of Mumbai Operations Unit OPS CPBB - OB Job holder is accountable to maintain constant vigil over checks and controls in specific areas including Process system regulatory guidelines Internal policies etc and bring out exceptions gaps in a timely manner in order to remediate and address root causes Key Responsibilities Strategy Understand and implement goals and vision in unit area to fit in to overall ITO country plans Identify and shares best practices with Regional Head with a view to implementing standardized simplified and automated processes - capturing data once addressing cause not effect minimizing nonvalue-added and duplicated activities reducing TAT maximizing paperless processing deskilling of activities Business Strong individual engagement with team members Effective delegation capabilities which ensures development of subordinates Effectively manage PIPs of underperformers Effectively manage team to control attrition to minimum level Processes Identifies opportunities for process improvements and remove process bottle necks Assess process health through key metrics identify broken processes that requires redesign Uses customer stakeholders feedback to continuously re engineer processes Successfully implements best practices into own team and migrate them to other teams units Work with multiple teams Technology and Operations to arrive at the end state process People Talent Lead a team of Operations Officers including recruiting motivating and coaching employees to deliver goals Strong individual engagement with team members Effective delegation capabilities which ensures development of subordinates Effectively manage improvement of underperformers Effectively manage team to control attrition to minimum level Risk Management Ensure prompt and early escalation of both existing and potential risk issues Facilitates meaningful root cause analysis not just categorizing errors and implements Awareness and Respect of local regulations group and business policies business standard Manage and have effective control on the Sundry Suspense and GL accounts with respect to outstanding entries Ensure no surprise culture no failed Audit and to achieve at least satisfactory rating in all groups external internal audit service quality audits Governance Comply with rules and regulations and country policies with respect to liability operations and ensure adequate controls measures are in place for regular monitoring of the same Review GDOI GPS DOI related to Liabilities process and align country processes with the same and raise dispensations wherever required Regulatory Business Conduct Display exemplary conduct and live by the Group s Values and Code of Conduct Take personal responsibility for embedding the highest standards of ethics including regulatory and business conduct across Standard Chartered Bank This includes understanding and ensuring compliance with in letter and spirit all applicable laws regulations guidelines and the Group Code of Conduct Lead the Pune Indore Operations team to achieve the outcomes set out in the Bank s Conduct Principles Fair Outcomes for Clients Effective Financial Markets Financial Crime Compliance The Right Environment Effectively and collaboratively identify escalate mitigate and resolve risk conduct and compliance matters Key stakeholders Participate in customer stakeholder s meeting help structure deals and review attain benchmark service standards Engage with stakeholders to understand and fulfil the needs of internal and external clients Skills and Experience Manage Conduct Manage Risk Manage People Qualifications Graduate from any stream 2-3 working years experience as a team leader in operations section preferred with specialisation in the unit being deployed About Standard Chartered We re an international bank nimble enough to act big enough for impact For more than 170 years we ve worked to make a positive difference for our clients communities and each other We question the status quo love a challenge and enjoy finding new opportunities to grow and do better than before If you re looking for a career with purpose and you want to work for a bank making a difference we want to hear from you You can count on us to celebrate your unique talents and we can t wait to see the talents you can bring us Our purpose to drive commerce and prosperity through our unique diversity together with our brand promise to be here for good are achieved by how we each live our valued behaviours When you work with us you ll see how we value difference and advocate inclusion Together we Do the right thing and are assertive challenge one another and live with integrity while putting the client at the heart of what we do Never settle continuously striving to improve and innovate keeping things simple and learning from doing well and not so well Are better together we can be ourselves be inclusive see more good in others and work collectively to build for the long term What we offer In line with our Fair Pay Charter we offer a competitive salary and benefits to support your mental physical financial and social wellbeing Core bank funding for retirement savings medical and life insurance with flexible and voluntary benefits available in some locations Time-off including annual leave parental maternity 20 weeks sabbatical 12 months maximum and volunteering leave 3 days along with minimum global standards for annual and public holiday which is combined to 30 days minimum Flexible working options based around home and office locations with flexible working patterns Proactive wellbeing support through Unmind a market-leading digital wellbeing platform development courses for resilience and other human skills global Employee Assistance Programme sick leave mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth with opportunities to reskill and upskill and access to physical virtual and digital learning Being part of an inclusive and values driven organisation one that embraces and celebrates our unique diversity across our teams business functions and geographies - everyone feels respected and can realise their full potential 28260