Training Manager, Learning

DESCRIPTION Introduction Amazon is seeking bright motivated and hardworking individuals to fill Sort Center Learning Manager Position at our SC Sort center The ideal candidate possesses a strong work ethics attention to detail the ability to meet deadlines and a commitment to customer service as it relates to product fulfillment This position may be required to use radio frequency scanners move shipments to the right location perform operations like unloading loading a tuck perform sortation moving shipments to the right location inside the facility and handle exceptions when it occurs SC Trainers are expected to understand all aspects of production adhere to strict safety quality and production standards and be willing to work in multiple shifts The position also required a strong will on the part of the candidate to fit into any role that needs to perform in the sort center not limited to loading or unloading of material or sortation The job is demanding and filled with learning and fun as we aim to provide the best services to our customers at all times Requirements of the Position Each employee must be able to perform all of the job duties and physical requirements in the work environment as described below on a regular basis with or without reasonable accommodation in order to meet the requirements of the job as a SC Trainer Best Behavior Listening to associates and be supportive to managers Answering requests and always gets back to people Lead by example doing what we say and act how we say Must be approachable talking to employees to know how can L D better and contribute towards employees job Must exhibit the best behavior while at work Always be up to date with the latest techniques tools and processes Be right honest and be willing to accept mistakes Be willing to push their limits and accept more responsibilities Job Role and Responsibilities Employee Development Help and assist the Learning Manager to foster the development and growth of Amazon com employees Help and assist the LM to create and implement training plans for managers trainers and others Creates updates accurate and useful information on-the-job tasks SOPs and training aids visuals OPLs Identify any production and scheduling conflicts and report swiftly to LM Responsible for managing the learning department so that new and existing SC associates specialists and managers are optimally trained and developed Identify potential ambassadors trainers and groom them to take various Sort Center process training Leadership Lead team of associates ambassadors and Trainers Develop and manage cross functional team to meet the operational needs Track metrics of associates ambassadors and trainers and report any gaps to LM Working with Stakeholder and site operation team as enablers to attain site performance goals Administrative Update track and record training including progress and skill sets Help and assist to create and manage training content and documentation Understand and implement methods for gathering and tracking training metrics Track and communicate assignments and progress Conduct training and compliance audits on associates Physical Demands Willing to regularly stand and or walk during Shifts Willing to Lift bend reach above the head kneel crouch and or stretch during shifts Push and pull product which are heavy in nature Engage in full manual dexterity in both hands and wrists Work Environment Should be able to Work with and or around moving mechanical parts Noise level varies and can be loud Willing to work all shifts including Night Shift weekends and during festivals holidays may be required Willing to work on overtime as and when required Able to read write and take direction instructions Able to frequently push pull squat bend and reach Preferred Skills and Qualification The ideal candidate is comfortable talking in front of a group as well as one-on-one with an individual Is able to give and receive feedback effectively Possess the ability to drive understanding i e using visual aids able to recognize when a group or individual is lost and needs more attention Has experience using computers to develop materials presentations and communicate through email Demonstrated positive work attitude and leadership skills Commitment to a culture of safety Advance knowledge of computers networking internet knowledge and Microsoft Office Outlook Word and Excel as per job requirement Excellent written and oral communication with good email etiquette Should be Graduate with 3 4 years of experience in Facilitation Content Development Instructional Design and executing end to end training process Certification in Training and Development Preferred Experience of learning team of trainers will be an added advantage A day in the life Listening to associates and be supportive to managers Answering requests and always gets back to people Lead by example doing what we say and act how we say Must be approachable talking to employees to know how can L D better and contribute towards employees job Must exhibit the best behavior while at work Always be up to date with the latest techniques tools and processes Be right honest and be willing to accept mistakes Be willing to push their limits and accept more responsibilities BASIC QUALIFICATIONS The ideal candidate is comfortable talking in front of a group as well as one-on-one with an individual Is able to give and receive feedback effectively Possess the ability to drive understanding i e using visual aids able to recognize when a group or individual is lost and needs more attention Has experience using computers to develop materials presentations and communicate through email Demonstrated positive work attitude and leadership skills Commitment to a culture of safety Advance knowledge of computers networking internet knowledge and Microsoft Office Outlook Word and Excel as per job requirement Excellent written and oral communication with good email etiquettes Should be Graduate with 3 4 years of experience in Facilitation Content Development Instructional Design and executing end to end training process Certification in Training and Development Preferred Experience of learning team of trainers will be an added advantage PREFERRED QUALIFICATIONS The ideal candidate is comfortable talking in front of a group as well as one-on-one with an individual Is able to give and receive feedback effectively Possess the ability to drive understanding i e using visual aids able to recognize when a group or individual is lost and needs more attention Has experience using computers to develop materials presentations and communicate through email Demonstrated positive work attitude and leadership skills Commitment to a culture of safety Advance knowledge of computers networking internet knowledge and Microsoft Office Outlook Word and Excel as per job requirement Excellent written and oral communication with good email etiquettes Should be Graduate with 3 4 years of experience in Facilitation Content Development Instructional Design and executing end to end training process Certification in Training and Development Preferred Experience of learning team of trainers will be an added advantage Our inclusive culture empowers Amazonians to deliver the best results for our customers If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information If the country region you re applying in isn t listed please contact your Recruiting Partner