Support Team Leader
2 weeks ago
Role Introduction Role overview Lead a high-performing support team to consistently deliver outstanding customer service while developing team capability driving operational excellence and advancing strategic goals such as CSAT NPS First Contact Resolution and self-service adoption Act as a coach strategist and escalation point to ensure efficiency quality and a culture of ownership What You Will Do Key Responsibilities Build and manage a team of Support Associates Consultants and Senior Consultants to consistently exceed KPIs such as CSAT 85 FCR and SLA adherence Foster a culture of ownership collaboration and continuous improvement Coach team members in communication technical investigation and support excellence Identify recurring customer issues through data analysis and eliminate root causes through process tooling or knowledge improvements Own and enhance knowledge strategy ensuring accurate timely and customer-centric content to drive self-service effectiveness Serve as a trusted escalation contact for high-priority issues ensuring timely resolution and mitigation of customer impact Represent the team in cross-functional meetings Product Engineering Customer Solutions using customer data to influence product and service decisions Maintain full compliance with ISO9001-aligned quality standards internal policies and data governance while enabling innovation and continuous improvement Create a sustainable talent pipeline by identifying and developing emerging leaders within the team What You Will Have Key Competencies required Experience 10 to 14 years Customer Focus Resolves internal and external obstacles to excellent service adapts quickly to feedback Builds Effective Teams Creates psychological safety and ownership across team aligns team around shared goals Manages Complexity Breaks down high-volume and high-impact issues to solve root causes effectively Plans Aligns Prioritizes work across people and time eliminates bottlenecks Communicates Effectively Shares updates insights and expectations clearly fosters open dialogue Instills Trust Models integrity transparency and high ethical standards in decision-making What We Do For You Wellbeing focused Our people are our greatest assets and ensuring everyone feels their best self to come to work is integral Annual Leave 20 days of annual leave plus public holidays Employee Assistance Programme Free advice support and confidential counselling available 24 7 Personal Growth Were committed to enabling your growth personally and professionally through development programmes Life Insurance - 2x annual salary Personal Accident Insurance - providing cover in the event of serious injury illness Performance Bonus Our Group-wide bonus scheme enables you to reap the rewards of your success Who We Are OneAdvanced is one UK s largest providers of business software and services serving 20 000 global customers with an annual turnover of xc2xa3330M We manage 1 5 million 111 calls per month support over 2 million Further Education learners across the UK handle over 10 million wills and so much more Our mission is to power the world of work and as you can see our software underpins some of the UK s most critical sectors We invest in our brilliant people They are at the heart of our success as we strive to be a diverse inclusive and engaging place to work that not only powers the world of work but empowers the growth ambitions and talent of our people To learn more about working at OneAdvanced please
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Team Leader
2 weeks ago
Bangalore, Karnataka, India Solaredge Full timePosition Summary The Oracle 1st-Tier Support Team Leader oversees a team responsible for providing front-line support for Oracle applications across the organization This role ensures timely resolution of user issues maintains high service quality and acts as the liaison between end users internal IT teams and advanced 2nd 3rd tier Oracle support specialists...
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Sales Team Leader
4 days ago
Bangalore, Karnataka, India FyerX Full timeRole Sales Team Leader Company Onroadz Car Rentals Private Limited Location HSR Layout 27th Main Road Bangalore Salary 35 000 per month Approximately 4 2 LPA Overview OnroadZ Bengaluru is seeking a dynamic and results-oriented Sales Team Leader to lead our sales operations in Bangalore You will be responsible for managing a high-performing sales team driving...
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Team Leader, Operations
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Bangalore, Karnataka, India BCD Travel Full timeYour ideas can drive the future of corporate travel Join BCD and challenge the status quo Team Leader Full time Bangalore Do you love meetings and events everything that connects people Are you excited to shape a new event experience for our clients and strive for excellence Are you ready to take our excellent Events Solutions team to the next level Then we...
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Team Leader
1 week ago
bangalore, India Check Point Software Full timeThe incumbent will be in charge of the APAC Diamond Services team and ensure that the customer experience delivered to our VIP customers are of the highest standards and aligned to our company values. This role would suit an experienced leader with an excellent track record in driving business forward by building a talented team, creating positive...
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Visualization Architect
3 days ago
Bangalore Rural, Karnataka, India Change Leader Full timeFrom 12 to 14 year(s) of experience - ₹ Not Disclosed by Recruiter - Bangalore Rural, Bangalore/Bengaluru**Roles and Responsibilities** Key responsibilities 2. Position Brillio Analytics as thought leader in this space author blogs, white papers, set higher standards on what our teams expect of themselves and what clients & partners expect of us. 3. Be...
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Team Leader
6 days ago
Bangalore, India Check Point Software Full timeThe incumbent will be in charge of the APAC Diamond Services team and ensure that the customer experience delivered to our VIP customers are of the highest standards and aligned to our company values. This role would suit an experienced leader with an excellent track record in driving business forward by building a talented team, creating positive...
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Team Leader
4 weeks ago
Bangalore, India BCD Meetings & Events Full timeJob Description Bring your passion and energy to our growing team. We’re hiring! Team Leader Full Time, Bangalore India As a Team Leader, you will Be the first person in the market and really a pioneer. Expected to provide an exceptional, high-touch service assisting customers in the Entertainment sector with customized travel arrangements, fulfilling...
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Team Leader
4 weeks ago
Bangalore, India ADVITO Full timeJob Description Bring your passion and energy to our growing team. We’re hiring! Team Leader Full Time, Bangalore India As a Team Leader, you will Be the first person in the market and really a pioneer. Expected to provide an exceptional, high-touch service assisting customers in the Entertainment sector with customized travel arrangements, fulfilling...
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Loan Servicing
3 weeks ago
Bangalore, Karnataka, India JPMorgan Chase Full timeJob Category Lending Services The Loan Servicing Supervisor - Team Leader a pivotal role within our Loans group This key position is designed to deliver on specific tasks and requirements making it an essential part of our team As a Loan Servicing Supervisor you will gain valuable exposure to various aspects of running a banking office contributing to the...
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Loan Servicing
2 weeks ago
Bangalore, Karnataka, India JPMorgan Chase Full timeJob Category Lending Services The Loan Servicing Supervisor - Team Leader a pivotal role within our Loans group This key position is designed to deliver on specific tasks and requirements making it an essential part of our team As a Loan Servicing Supervisor you will gain valuable exposure to various aspects of running a banking office contributing to the...
