[High Salary] Manager-engineer Unified Comms 2nd Line Operations-pune

About VOIS VOIS Vodafone Intelligent Solutions is a strategic arm of Vodafone Group Plc creating value for customers by delivering intelligent solutions through Talent Technology Transformation As the largest shared services organisation in the global telco industry with 30 000 FTE our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group local markets and partner markets to simplify and drive growth With our strategic partner Accenture we work alongside our Vodafone customers other Telco and tech companies to drive transformation meet the challenges of our industry and ensure we stay relevant and resilient This partnership is a unique industry-first model which brings together the best of in-house and 3rd party capability We work with customers across 28 countries from 10 VOIS locations Albania Egypt Hungary India Romania Spain Turkey UK Germany Ireland and with a network of teams in Czech Republic Italy Greece and Portugal VOIS BeUnrivalled CreateTheFuture About this role We are seeking an Engineer for Unified Comms 2nd Line Operations to support Cisco Unified communications services and Voice over IP solutions for global enterprise customers This role is crucial in ensuring the overall availability of the Voice platform The position offers opportunities for professional growth potentially advancing from a 2nd line support engineer to a Subject Matter Expert SME What you will do Provide end-to-end 2nd line technical incident support for Unified communications services Offer input for planning assessment and implementation of change requests Resolve reported incidents within service level agreements Request and manage vendor support activities On-board new customers on the production environment through changes testing and updates into the inventory database Manage technical service ramp-up including installation configuration and coordination of setup tasks for network platforms Resolve external customer s technical issues and attend conference calls that have this in scope Update maintain and improve the knowledge and inventory database Onboard and troubleshoot new customer deployments Who you are Advanced knowledge in voice VoIP networking SIP protocol UC Collaboration technologies specifically SBC MS Teams SIP NGIN IMS Understanding of Networks AWS Azure and the ability to troubleshoot devices Scripting programming experience preferably in Python Experience with tools such as Remedy Netcool Palladion VoIP Future and Science Logic Good oral and written communication skills Six or more years of experience in an implementation role preferably with a primary technical focus on Cisco UC Collaboration and Data Center technology Good knowledge of automation tools and cognitive technologies Self-motivated to keep abreast of continual changes in the collaboration technology space What skills you will learn Advanced troubleshooting and incident management for Unified communications services Hands-on experience with Cisco UC Collaboration and Data Center technology Knowledge of automation tools and cognitive technologies Enhanced communication and collaboration skills VOIS Equal Opportunity Employer Commitment Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves No form of discrimination is tolerated This includes but is not limited to discrimination based on race colour age veteran status gender identity gender expression sexual orientation pregnancy maternity or parental status ethnicity disability religion or belief political affiliation trade union membership nationality citizenship indigenous status medical condition HIV status neurodiversity social origin cultural background marital or civil partnership status or socio-economic background Vodafone is committed to attracting developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business We actively encourage everyone to consider becoming a part of our journey