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City Manager

1 month ago


Delhi, Delhi, India CIEL HR Full time

1 First-Time Resolution FTR Achieve a target of 99 5 FTR rate 2 IGCC Missing Wrong Maintain a maximum deviation of 1 25 from the expected accuracy rate 3 Order-to-Booking O2B Ensure orders are processed within 4 minutes 4 Order-to-Pickup O2P Ensure orders are ready for pickup within 6 minutes 5 Picker Login Ensure all pickers log in for a minimum of 8 hours 6 Picker Efficiency Maintain a picker efficiency rate of 90 per picker 7 Packaging Adherence Ensure 100 adherence to packaging guidelines 8 Conduct a minimum of 4 visits to Points of Delivery POD to ensure process compliance 9 Ensure 100 accuracy in Sales Return PR management through the Control Tower 10 Monitor and manage the return of missing cases to the warehouse 11 Implement effective non-perishable and wastage management practices 12 Oversee stock updates damage control and management of expired products 13 Facilitate the implementation of processes related to learning and development L D 14 Coordinate with CSR activities and act as a liaison for the organization 15 Maintain documentation related to licenses fixed assets employee KYC and offer letters 16 Ensure availability and accuracy of director data for reporting purposes 17 Regularize attendance and address any salary discrepancies 18 Collaborate with HR department to coordinate HR processes 19 Conduct regular catch-up meetings with entrepreneurs and store managers to foster strong relationships and drive business growth Ciel HR