Technical Specialist

2 weeks ago

Gurgaon, Haryana, India myGwork - LGBTQ+ Business Community Full time
Job Description

This job is with Kyndryl, an inclusive employer and a member of myGwork the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

Are you ready to embark on a technical adventure and become a hero to our external and internal users As Technical Support at Kyndryl, you&aposll be part of an elite team that provides exceptional technical assistance, enabling our clients to achieve their desired business outcomes.

You&aposll be a troubleshooter extraordinaire, diagnosing and repairing complex equipment, software, and systems with ease. Nothing will be too challenging for you to solve as you respond to escalated issues, report critical design flaws, reliability and maintenance problems, and bugs.

You&aposll be the go-to person for our customers who require assistance with highly technical or sophisticated products, as well as for customer installations and training. With your passion for technology, you&aposll provide world-class support that exceeds customer expectations.

As a Technical Specialist, you&aposll perform varying degrees of problem determination and resolution of desktop hardware and software issues using your technical expertise and available resources to ensure that our customers&apos issues are resolved efficiently and effectively. You&aposll also have the opportunity to perform installs, moves, adds, and changes (IMAC) activities, as well as data backup and restore on certain accounts for clients, ensuring that all related administrative duties are completed within Service Level Agreement objectives.

You will develop a deep understanding of the local and regional infrastructure, as well as key contacts in other competencies, which will enable you to ensure that the proper team is aware of - and taking action on the problem.

If you&aposre a technical wizard, a customer service superstar, and have an unquenchable thirst for knowledge, we want you to join our team.

Your Future at Kyndryl

Imagine being part of a dynamic team that values your growth and development. As Technical Support at Kyndryl, you&aposll receive an extensive and diverse set of technical trainings, including cloud technology, and free certifications to enhance your skills and expertise. You&aposll have the opportunity to pursue a career in advanced technical roles and beyond - taking your future to the next level. With Kyndryl, the sky&aposs the limit.

Who You Are

You&aposre good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you&aposre open and borderless - naturally inclusive in how you work with others.

Required Technical and Professional Expertise

- Minimum 3 years experience in service desk role and 15 months in Band 4
- Understanding and implementing ITIL best practices for IT service management.
- Familiarity with IAM concepts and best practices
- Should have the overview knowledge of Azure & Active Directory
- Managing user accounts and permissions in the identity and access management system.
- Should have insight knowledge of working in Service Now tool and service now reporting
- Flexibility to modify approach and adapt to customer needs
- Experience modifying approaches and adapting to customer needs
- Experience in Service Desk role of Providing exceptional support and ensuring customer satisfaction.
- Effectively communicating with users and team members.
- Developing and utilizing a knowledge base for faster issue resolution.
- Conducting thorough analyses to prevent recurring issues.
- Strong analytical skills required for resolving technical issues efficiently.
- Providing technical support via remote tools.
- Creating and maintaining detailed documentation for processes and solutions.
- Efficiently managing time to handle multiple tasks and projects.
- Proficient in using spreadsheets and word processing software, such as Microsoft Excel and Microsoft Word & Microsoft Teams .

Being You

Diversity is a whole lot more than what we look like or where we come from, it&aposs how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we&aposre not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That&aposs the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

Get Referred

If you know someone that works at Kyndryl, when asked &aposHow Did You Hear About Us&apos during the application process, select &aposEmployee Referral&apos and enter your contact&aposs Kyndryl email address.

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