Senior Software Engineer

Zendesk is looking for a Senior Software Engineer Backend or Full Stack to join our Tasks and Automations team We are a part of the Custom Data Logic group responsible for building net new functionality in support of the new Employee Service initiative within Support The ideal candidate for this position is an established engineer responsible for the development of consistent usable reliable and performant user experiences used by enterprise customers Note This is a hybrid role combining remote and on-site work requiring 3 days in the office and relocation to Pune What you ll be doing Successful candidates will use their extensive knowledge in software engineering to bring innovation and technical acuity to their role They are expected to lead by example demonstrate strong problem-solving skills communicate effectively and contribute positively to the team culture Independently and proactively contribute to the design development testing and deployment of high-quality efficient software solutions Work collaboratively across multiple teams to architect reliable secure performant extensible and scalable solutions Communicate technical decisions effectively and clearly Proactively identify and mitigate potential issues in development testing or delivery stages Prioritize tasks to deliver high impact and value to users the team and the company Participate in application improvement discussions project initiatives and feature design Build reusable code and components for future use Review and provide constructive feedback on pull requests Maintain up-to-date and accurate technical documentation Participate in on-call rotations after an initial training period Mentor pair with and train team members to enhance collective knowledge Participate in common agile development ceremonies What you bring to the role We are interested in finding the best candidate for this position but we value diverse backgrounds and experiences We encourage you to apply even if you do not match everything in the job description Required qualifications 6 years of professional experience designing developing testing and shipping features to production in a stable and reliable manner 4 years working in Ruby on Rails and relational data stores such as MySQL Aurora Experience working with GraphQL and REST APIs Experience with version control tools continuous integration and continuous delivery pipelines Experience mentoring software engineers working with Design Product and Engineering counterparts Excellent problem-solving critical thinking and collaboration skills Excellent verbal written and interpersonal communication skills English Preferred qualifications Strong understanding of JavaScript and TypeScript fundamentals JavaScript frameworks React Redux and testing libraries Cypress Jest React Testing Library Experience independently architecting and delivering solutions on projects at enterprise scale Understanding designing GraphQL and REST APIs Understanding of micro frontends and federation architectures Previous experience with Zendesk Tech stack Our code is written in Ruby on Rails JavaScript TypeScript Our frontend uses frameworks including React Redux React Testing Library Cypress Jest Our servers live in AWS Our applications services are deployed via Spinnaker to Kubernetes Our data is stored in Aurora MySQL and S3 About Zendesk s Product Development Center of Excellence in Pune Zendesk is in the exciting early stages of establishing a Product Development Center of Excellence in Pune This center is being developed through a BOT Build-Operate-Transfer model allowing us to gradually build and scale our operations with a current mix of BOT workers and full-time employees FTEs Our vision is to create a vibrant innovative hub where all team members will eventually transition into FTE roles As an early hire you will have a unique opportunity to be a pivotal part of this journey You ll play a key role in shaping the culture processes and success of our Pune site contributing directly to the growth and maturity of our Product Development Center of Excellence Your expertise and insights will help lay the foundation for a world-class development center influencing the way we build and deliver products at Zendesk LI-ESKD Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra Please refer to the location posted on the requisition for where this role is based Hybrid In this role our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection collaboration learning and celebration - while also giving you flexibility to work remotely for part of the week This role must attend our local office for part of the week The specific in-office schedule is to be determined by the hiring manager The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service Today we power billions of conversations with brands you know and love Zendesk believes in offering our people a fulfilling and inclusive experience Our hybrid way of working enables us to purposefully come together in person at one of our many Zendesk offices around the world to connect collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week Zendesk is an equal opportunity employer and we re proud of our ongoing efforts to foster in the workplace Individuals seeking employment and employees at Zendesk are considered without regard to race color religion national origin age sex gender gender identity gender expression sexual orientation marital status medical condition ancestry disability military or veteran status or any other characteristic protected by applicable law We are an AA EEO Veterans Disabled employer If you are based in the United States and would like more information about your EEO rights under the law please Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law If you are an individual with a disability and require a reasonable accommodation to submit this application complete any pre-employment testing or otherwise participate in the employee selection process please send an e-mail to with your specific accommodation request