openshift support engineer- L1/L2/L3

1 day ago

Noida, India Derive Management Solutions Private Limited Full time

Job Description

Location : Noida - Onsite, No work from home

Exp: Mentioned below

CTC: We will make a decision based on the profiles received

NP: Max 45 days

OpenShift Administrator (L1)

Role Summary:

The L1 OpenShift Administrator provides operational support for theOpenShift platform, ensuring availability, stability, and performance. This role manages day-to-day tasks, handles moderate complexity issues, and escalates advanced problems to the SME (L2).

Key Responsibilities:

- Perform daily health checks, monitoring, and routine maintenance ofOpenShift clusters.
- Respond to incidents, service requests, and alerts, resolving within SLA where possible.
- Troubleshoot and resolve moderate complexity application deployment and pod/container issues.

Skills & Experience:

- 3 to 4 years of Linux administration experience (RHEL preferred).
- 3 to 4 years ofOpenShift or Kubernetes experience (v4 preferred).
- Understanding of containers, images, and registry management.

Job Description

OpenShift Administrator (L2)

Role Summary:

The L2OpenShift Administrator provides operational support for theOpenShift platform, ensuring availability, stability, and performance. This role manages day-to-day tasks, handles moderate complexity issues, and escalates advanced problems to the SME (L3).

Key Responsibilities:

- Perform daily health checks, monitoring, and routine maintenance ofOpenShift clusters.
- Respond to incidents, service requests, and alerts, resolving within SLA where possible.
- Troubleshoot and resolve moderate complexity application deployment and pod/container issues.

Skills & Experience:

- 4 to 5 years of Linux administration experience (RHEL preferred).
- 4 to 5 years ofOpenShift or Kubernetes experience (v4 preferred).
- Understanding of containers, images, and registry management.
- Familiarity with CI/CD concepts and basic pipeline troubleshooting.

L3OpenShift Administrator

Role Summary:

The L3OpenShift Administrator acts as the Subject Matter Expert for the platform, owning complex issue resolution, architectural improvements, and operational excellence. This role is the highest escalation point for BAU support and provides technical leadership to L2 engineers.

Key Responsibilities:

- Lead resolution of critical or complexOpenShift and Kubernetes issues.
- Perform deep-dive troubleshooting, root cause analysis, and preventive action planning.
- Oversee and optimize cluster capacity, performance, and scaling.
- Plan and execute platform upgrades, migrations, and architecture changes.
- Develop automation scripts and tooling for platform management (Ansible, Helm, Operators).
- Define and implement security hardening, compliance, and governance frameworks.

Skills & Experience:

- 6+ years Linux administration
- 6+ years inOpenShift (v4 preferred).
- Expert-level understanding of Kubernetes internals, API objects, Operators.
- Strong knowledge of container networking, ingress, and service mesh technologies.
- Experience with automation and GitOps tooling (Ansible, Terraform, ArgoCD, Flux).
- Proven track record in leading platform upgrades, migrations, and optimizations.
- Strong knowledge of security best practices and compliance frameworks.

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