(High Salary) Crew Trainer

3 weeks ago


Chennai India zingbus Full time

Job Description About Zingbus: Zingbus is a leading transportation service provider committed to delivering a safe, reliable, and comfortable travel experience for our passengers. We are dedicated to innovation and excellence in all aspects of our operations. Job Summary: As a Crew Trainer, you will be responsible for ensuring the quality onboarding, training, and performance of the Zingbus bus crew. Your primary goal is to create a pleasant and safe working environment for bus crew, and assisting them with any needs they may have during their tenure with Zingbus. Key Responsibilities: 1. Crew Onboarding and Training: Collecting, shortlisting, interviewing, and training the bus crew for Zingbus. Managing and revising the crew related SOPs and policies End to End management of Crew NPS. 2. Crew Performance Managing and maintaining the Crew Performance as per Zingbus standards. Making sure there are minimum to zero crew related complaints across all channels. oking after Crew Call Quality and Behaviour rating. 3. Communication and Coordination: Managing and assigning the trips to Crew post training. Developing Channels for weekly Crew communications. Provide regular policy updates to Crew in case of any changes in policy. Qualifications: Any Bachelor's degree. Outstanding communication and interpersonal skills. Ability to work in a fast-paced, dynamic environment. Previous experience in onboarding and training blue collar workforce is a plus.


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