Change Management Engineer

JOB TITLE: Change Management Engineer – Managed Services About Us Versa Networks, Inc. is a leading vendor of next-generation Software Defined solutions and architectures, called SASE (Secure Access Service Edge). Versa is providing an end-to-end solution that both simplifies and secures the WAN/branch office network. The goal of the Versa Networks is to provide unprecedented business advantages through a software- based approach that allows for unmatched agility, cost savings and flexibility. We have created a feature- rich, scalable yet simple to use software platform to implement many different enterprise and service provider use cases, including: - Full software-defined branch for enterprise customers. - Secure SD-WAN for enterprises with layered security. - Next-generation managed services for service providers. Job Summary: Work on the Versa infrastructure hosted for the customer business environment. Change Management Engineer must have good experience in handling Network (Routing / Switching), Security (Firewall / IPS / IDS), ISP Services and Cloud (VMware/KVM, AWS/Azure/GCP) Change Management Engineer’s primary role is to plan, test and implement configuration/software upgrade related changes for the customer infrastructure. Educational Qualification: B.E/B.Tech or higher degree in Computer Science/Information Technology or equivalent. Professional Qualification: - Advanced Routing/switching skills /CCNP/CCIE skills or equivalent level of experience. - Versa certification will be highly preferred (SD-WAN Associate / SD-WAN Specialist) EXPERIENCE: 4-6 years of hands-on experience. ROLES AND RESPONSIBILITIES: - Experience in planning, testing and implementing changes in a complex network environment. - Troubleshooting complex network infrastructure issues. - Replicate planned change scenarios in the lab environment. - Work with the engineering team to replicate customer issues and test possible fixes. - Work on problems of diverse scope across all solutions from Versa - Incident/ticket/ Change Management lifecycle management - Good understanding of the ITIL Change Management process. - Ability to write bash/python scripts (optional) - Experience in managing, supporting, and deploying network infrastructures. - Good understanding of virtualization, SaaS, IaaS and related technologies. - Understanding of common information architecture frameworks. - Excellent time management and organizational skills, and ability to handle multiple concurrent tasks and projects with minimal supervision. - Good verbal and written communication skills, and ability to address conflict with others constructively. - Commitment to customer delight is a must. - Quality-focused, result and goal-orientated person. - Debugging hardware & software system-level problems in a multi-vendor multi-protocol network environment. ESSENTIAL SKILLS: - ROUTING, OSPF & BGP, MPLS, L3 VPN – expert level - TCP/IP protocol suite, SFW, NGFW - Good understanding of IPSec VPN/SSL-VPN/NAT/GRE. - Experience in handling perimeter security, endpoint security, web and email security is a plus. - Working knowledge of Linux/Unix environment. - The ideal candidate will be an individual contributor who is a self-starter, with excellent interpersonal, communication, problem-solving solving and troubleshooting skills. - Demonstrate an aptitude and appetite for learning new technologies, evidenced by the ability to expand upon core knowledge. COMPETENCY: - Team player, can-do attitude and takes initiative. - Ability to work independently as well as in a team (in a start-up environment). - Good communication skills to work with cross-functional groups. - Strong skills in large-scale software design and development. - Excellent verbal and written communication skills. - Excellent troubleshooting and problem-solving skills. -