Student Counselor

4 weeks ago

Kasaragod KL IN Edroots International Full time

The Study Abroad Counsellor is responsible for assisting students in selecting appropriate courses universities and countries based on their academic background career goals and financial capacity Regular interaction with students and parents is essential to address queries and ensure end-to-end support throughout the study abroad process Strong communication and interpersonal skills empathy and organizational skills are required for effective performance Answering Enquiry Calls Handling Walk ins including handling other counsellors walk-ins in their absence Detailed assessment of Student Profile Career Counselling - directing students to appropriate programmes and to apt countries as per their interest and requirement Maintain confidentiality and privacy in handling student information Providing guidance and advice to students regarding suitable study options based on their academic background interests and career goals Provide accurate and reliable information to the students Timely sharing of course options after the counselling CRM Updation without making pending On time follow up on students maintain communication with the students throughout the application process follow up on their process Offer Assistance etc If the students requested programmes that weren t on the list that was provided do a programming search Sending of Application Requests to Processing Department Collection of pending documents from students as per the requirement from Processing Department Copying the mail communications that students received from universities to processing department Conducting Offer follow ups in collaboration with Processing Department Payment Conversion Interview coordination both mock and university interview with interview team and send them feedback from students Sending students to IELTS department in the scenario of IELTS score is mandatory Supporting with Visa Processing Department Sending required documents of students to Documentation department timely after fee payment Pre and Post Departure Assistance Act as a primary contact person for the student on behalf of Edroots Coordinating with other departments such as processing Documentation IELTS in regards to student s update Keeping the company mobile and WhatsApp always on mode to ensure timely and efficient communication Checking of official mail to ensure timely and accurate response including the spam folder Participate in the company events and travelling to the event locations to represent the company if required Events like Expo Marketing - Promotional activities Annual meet etc Follow company policies Job Type Full-time Pay From 16 000 00 per month Benefits Health insurance Provident Fund Schedule Day shift Education Bachelor s Required Work Location In person

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