SVP/Director - Fraud Operations
3 weeks ago
Job Summary: We are seeking a dynamic and experienced Director of Fraud and Chargeback Operations to oversee and manage all aspects of fraud prevention, detection, and chargeback operations. The ideal candidate will have extensive experience in fraud risk management, chargeback dispute resolution, and operational leadership.
Key Responsibilities:
- Lead, mentor, and manage a high-performing team of fraud analysts, chargeback specialists, and fraud investigators.
- Develop, implement, and continuously improve fraud prevention strategies and detection systems to protect against financial fraud.
- Monitor and assess fraud trends, identifying emerging fraud risks and proactively implementing measures to address them.
- Collaborate with internal teams (IT, risk, legal) to ensure fraud detection mechanisms are integrated across business operations.
- Oversee the chargeback process, including dispute management, evidence gathering, and resolution strategies.
- Develop and monitor key performance indicators (KPIs) for fraud and chargeback operations, including fraud detection success rates, chargeback reduction goals, and team efficiency metrics.
- Analyze fraud and chargeback data to provide insights and reports to senior leadership, highlighting trends, risks, and improvement opportunities.
- Collaborate with finance and legal teams to manage financial exposure related to fraud and chargebacks.
- Ensure all fraud and chargeback operations comply with relevant legal, regulatory, and industry standards (e.g., PCI DSS, chargeback rules).
- Work closely with customer service, product, operations, and risk management teams to ensure alignment and enhance fraud and chargeback management efforts across the organization.
Qualifications:
- Bachelor's degree in Business, Finance, Risk Management, or a related field (Master's degree preferred).
- 15+ years of experience in fraud operations, chargeback management, or financial services, with at least 5 years in a leadership role.
- Strong knowledge of fraud prevention techniques, chargeback management, payment processing systems, and industry regulations.
- Expertise in fraud detection tools, chargeback systems, case management, and dispute resolution.
- Proven track record of successfully managing fraud and chargeback reduction strategies and leading teams to achieve business goals.
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