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3 weeks ago

Bangalore Karnataka, India DXC Technology Full time

Please find the below Job description for external hiring Resource should have 5-6years experience in EDI integration in Sterling B2Bi translation software application Extensive experience supporting production support environments including ticket ownership from creation through closure Sound analytical and problemsolving skills Should have the development experience as well Should have Good Communication skills Flexibility with 24 7 support The role entails the following skillset Be a member of offshore production support technical team that provides production support services for clients including i Monitor the production and test systems ii Respond to system tickets emails generated and assigned to the EDI team iii Ensure that all processes and procedures required by the team are documented including response timeframes in order to meet client Service Level Agreements iv Ensure that processes are being followed and documentation is disseminated to the team stakeholders Excellent trouble shooting skill is a must and must have experience delivering within SLA s in a production support role Open and manage tickets with IBM Open and manage tickets in Service Now Incident change management ticketing system Liaise with the client on production support issues and recommendations Requires thorough understanding of client s business and applications Knowledge of industry EDI guidelines i e EDI ANSI X12 XML etc and specifications for customer supplier communities Creates and maintains trading partner setups envelopes and configurations Knowledge of file transfer communication protocols i e managing and implementing AS2 certificate renewals VAN FTPS etc Ensures defects found in products are logged monitored fixed and reported complete Creates or supports unit system integration test plans and cases for software elements Conducts or supports system integration parallel testing Follows source control process using Software configuration management SCM tool and promotes objects through the environments according to published process and release schedule Validates proper configuration items CIs have been deployed correctly Executes post-implementation validation - ensures data is processing as expected in the system Having Retail domain knowledge is an added advantage At DXC Technology we believe strong connections and community are key to our success Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing productivity individual work styles and life circumstances We re committed to fostering an inclusive environment where everyone can thrive Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services such as false websites or through unsolicited emails claiming to be from the company These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process nor ask a job seeker to purchase IT or other equipment on our behalf More information on employment scams is available

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