Current jobs related to ▷ Urgent It Service And Incident Analyst Ii - Noida Uttar Pradesh - Global Payments
-
IT Service
6 hours ago
Noida, India Global Payments Full timeJob Description Works to perform a set of activities where specialized roles / functions provide value to customers in the form of Incident Management, Change Management, and/or Problem Management.Collaborates with internal technical resources for incident and problem management, responding to issues with actual or potential impact to client service. Ensures...
-
Incident Response Analyst
2 weeks ago
Gurugram, Noida, India Oculus IT Full time ₹ 9,00,000 - ₹ 12,00,000 per yearWe are looking for a dynamic and detail-oriented Command Center Incident Response Engineer to join our 24x7 Security Operations team. The ideal candidate will have hands-on experience in incident response, network security administration, and Wintel (Windows + Intel) security operations at an L2 level. This role is critical in ensuring real-time monitoring,...
-
(15h Left) IT Service and Incident Analyst II
3 weeks ago
Noida, India Global Payments Inc. Full timeJob Description Summary DescriptionSummary of This Role Works to perform a set of activities where specialized roles / functions provide value to customers in the form of Incident Management, Change Management, and/or Problem Management. Collaborates with internal technical resources for incident and problem management, responding to issues with actual or...
-
Incident Controller Ii
3 days ago
Noida, India Stefanini, Inc Full time**Duties & Responsibilities: Incident Management** - Respond to a reported incident, identifying the cause, and initiating the incident management process. - Act and be recognized as a single point of contact for all the problems. - Prioritizing incidents according to their urgency and influence on the business. - Investigate and diagnose incidents to...
-
Incident Management Analyst
2 weeks ago
Noida, Uttar Pradesh, India Kyndryl Full time ₹ 5,00,000 - ₹ 12,00,000 per yearYoure good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you're open and borderless – naturally inclusive in how you...
-
Blockchain Developer
1 day ago
Noida, Uttar Pradesh, India URGENT IT SOLUTION Full time ₹ 9,00,000 - ₹ 12,00,000 per yearWe're Hiring – Blockchain DeveloperCompany:Urgent IT Solution Pvt. Ltd.Location:NoidaEmployment Type:Full-TimeAbout the Role:Urgent IT Solution Pvt. Ltd. is looking for a talented and passionateBlockchain Developerwith 1–2 years of hands-on experience in blockchain technologies. The ideal candidate will work on developing and deploying secure, scalable...
-
Payroll Associate Ii
3 days ago
Noida, Uttar Pradesh, India UKG Full time**Job Description**: **Job ID**: - PAYRO011544 **Employment Type**: - Regular **Work Style**: - on-site **Location**: - Noida,UP,India **Role**: - Payroll Associate II Company Overview With 80,000 customers across 150 countries, UKG is the largest U.S.based private software company in the world. And we’re only getting started. Ready to bring your...
-
Incident Coordinator
6 days ago
uttar pradesh, India TECEZE Full timeIncident Coordinator Location: Noida Experience: 1-2 years Employment Type: Full-time Shift: 24x7 Rotational ShiftsAbout the RoleWe are seeking a proactive and detail-oriented Incident Coordinator (L1) to join our team supporting Genpact. The role involves monitoring system alerts, managing incident tickets, coordinating with internal and external teams, and...
-
People Solutions Associate Ii
3 days ago
Noida, Uttar Pradesh, India UKG Full time**Job Description**: **Job ID**: - PEOPL011193 **Employment Type**: - Regular **Work Style**: - on-site **Location**: - Noida,UP,India **Role**: - People Solutions Associate II Urgent Requirement/Immediate Joiner!! HR Inquiry Handling: Address and resolve HR inquiries and issues related to employee data, policies, and procedures. Provide timely...
-
Services Architect Ii
3 days ago
Noida, Uttar Pradesh, India UKG Full time**Job Description**: **Job ID**: - SERVI009288 **Employment Type**: - Regular **Location**: - Noida,UP,India **Travel**: - Up to 25% **Role**: - Services Architect II This role provides services sales support regarding Global Delivery Services (GDS) to Customers and GDS resources for Service Requests. Creates scope and quotes for Statements of Work...
▷ Urgent It Service And Incident Analyst Ii
4 weeks ago
Every day Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit debit prepaid and merchant services Our worldwide team helps over 3 million companies more than 1 300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions Join our dynamic team and make your mark on the payments technology landscape of tomorrow Summary of This Role Works to perform a set of activities where specialized roles functions provide value to customers in the form of Incident Management Change Management and or Problem Management Collaborates with internal technical resources for incident and problem management responding to issues with actual or potential impact to client service Ensures the determination of root cause and resolution of incidents within appropriate timescales Creates and manages post incident analysis trends reports metrics and action recommendations and tracking Drives the change process with minimal impact to client service What Part Will You Play Enters and participates in the scope and impact evaluation of an incident into the corporate ticketing system and Incident Tracking System to document the status and resolution of incidents Annotates the steps taken to reach incident milestones to come up with a technical timeline within the incident tracking system and close the ticket when service has been restored Engages escalates and communicates notifications as needed to level 3 technical support management and critical incident management Opens Meet Me Lines MML for technical teams to gather and begin working towards a resolution Coordinates internal technical and business teams in the resolution of incidents impacting client service delivery and in the identification of action plans Provides technical feedback for communication to internal and external clients Assesses incident criteria to determine if formal root cause analysis is needed Collaborates with Technical resources to determine the root cause of an incident and provides a written incident report within the Client SLA OLA delivery time Provides problem management action plans within appropriate timescales escalates as needed Assist other Senior Analysts with trend analysis and action recommendations and action tracking Ensures all change activities follow appropriate processes for planning and authorization Ensures supplier change processes are aligned to client contractual requirements Champions and supports the change management function ensuring understanding and compliance with standard methods processes and procedures from all internal and external parties Facilitates the service transition process by maintaining the product catalogue in line with current business requirements Participates in the continual service improvement process by providing feedback concerning their role and key data points to enhance existing process and service in line with enterprise policy What Are We Looking For in This Role Minimum Qualifications Bachelor s Degree Relevant Experience or Degree in Experience with various technologies and IT Services Major in Computer Science strongly preferred other majors considered Willing to accept additional experience in lieu of a degree Typically Minimum 2 Years Relevant Exp Preferred Qualifications ITIL Foundations current version certification What Are Our Desired Skills and Capabilities Skills Knowledge - Developing professional expertise applies company policies and procedures to resolve a variety of issues Job Complexity - Works on problems of moderate scope where analysis of situations or data requires a review of a variety of factors Exercises judgment within defined procedures and practices to determine appropriate action Builds productive internal external working relationships Supervision - Normally receives general instructions on routine work detailed instructions on new projects or assignments Global Payments Inc is an equal opportunity employer Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race color religion sex including pregnancy national origin ancestry age marital status sexual orientation gender identity or expression disability veteran status genetic information or any other basis protected by law If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website please contact
