[Apply in 3 Minutes] Director, Technology

At Lilly we unite caring with discovery to make life better for people around the world We are a global healthcare leader headquartered in Indianapolis Indiana Our employees around the world work to discover and bring life-changing medicines to those who need them improve the understanding and management of disease and give back to our communities through philanthropy and volunteerism We give our best effort to our work and we put people first We re looking for people who are determined to make life better for people around the world About the Tech Lilly Organization Tech Lilly builds and maintains capabilities using cutting edge technologies like most prominent tech companies What differentiates Tech Lilly is that we create new possibilities through tech to advance our purpose - creating medicines that make life better for people around the world like data driven drug discovery and connected clinical trials We hire the best technology professionals from a variety of backgrounds so they can bring an assortment of knowledge skills and diverse thinking to deliver innovative solutions in every area of the enterprise About the Customer Technology Innovation Function Tech Lilly Customer Tech Innovation CTI is a global organization strategically positioned so that through information and technology leadership and solutions we create meaningful connections and remarkable experiences so people feel genuinely cared for We are accountable for designing developing and supporting commercial or customer engagement services and capabilities that span multiple functions geographies and digital channels The areas supported include Marketing and Commercial Operations Medical Affairs Digital Production and Distribution Global Patient Outcomes and Real-World Evidence among others Job Title Director of Technology Customer Master Data The Director leads scales and optimizes the Global Master Data domains This position is responsible for delivery and governance overseeing the development and support of data quality governance lineage pipelines and products infrastructure and automation to ensure reliable secure and efficient data delivery The Director works with cross-functional teams to promote operational excellence and implement AI-enabled solutions for proactive issue resolution This role requires strong expertise in data platforms leadership process transformation and the ability to communicate KPIs and strategic insights to senior leadership The Director manages multiple Associate Directors and Lead Consultants in delivering Global Master Data development and operations They are accountable for building high-performing teams enabling data-driven decisions and aligning enterprise data systems with changing business needs What you ll be Responsible for Team Leadership Guiding and mentoring team while nurturing a collaborative environment that encourages innovation and creativity Collaborating with key stakeholders to create a strategy that aligns seamlessly with overarching business objectives ensuring the initiatives directly contribute to organizational success Leadership Vision Inspire and guide a high-performing team by setting clear goals fostering accountability and creating a culture of continuous improvement Will be leading portfolio of around 50-60 associates and providing oversight to drive operational excellence by establishing best practices for data quality governance pipeline monitoring automation and incident management using AI ML-enabled observability tools Program Project Management Leading projects from inception through deployment ensuring adherence to quality standards and project timelines - a critical factor in maintaining stakeholder trust and satisfaction Data Analytics Architecture Oversight Crafting and implementing robust information architecture that facilitates effective integration storage and processing thereby enhancing the organization s capabilities Provide technical guidance and leadership for data availability quality reliability and incident resolution present key metrics and insights to senior leadership regularly Performance Monitoring Establishing and utilizing metrics to evaluate information processes and team performance allowing for continuous improvement and optimization of engineering efforts Define track success criteria and value measures for insourcing and knowledge transition from vendor partners Enable Automation and AI first culture by reducing manual activities repetitive incidents and streamlining issue resolution processes through smart alerting auto-remediation and orchestration enhancements Ensure effective SLA adherence capacity planning change management and risk mitigation across all critical data services Mentor and grow talent within the team conducting regular performance reviews skill development planning and succession pipeline development Stay current with trends in AI for IT operations AI MLOps SRE practices and emerging technologies to future-proof data operations Strategic Communication Translate operational KPIs risk metrics and platform health insights into executive-ready updates that support strategic decisions Quality Compliance Focus Champion data quality lifecycle management and regulatory compliance e g HIPAA GDPR within operational processes Innovation Scalability Continuously evaluate tools frameworks and industry best practices to future-proof the data ecosystem and scale operations efficiently What You should Bring Technical Proficiency A deep understanding of data modelling ETL processes and warehousing technologies is essential Collaborate with cross-functional functions such as Enterprise Data Cybersecurity Infra and Platform etc to align on priorities to meet commercial business demands Analytical Skills The capability to analyse intricate information sets and extract actionable insights is vital for the director of data engineering to drive informed decision-making within organizations Communication Skills Exceptional verbal and written communication skills are required to articulate information strategies effectively to non-technical stakeholders Operational Mindset Strong grasp of data SLAs SLOs incident response frameworks observability tools e g Datadog Grafana and performance tuning in large-scale environments AI Automation Focus Understanding of AIOps or automation tools and the ability to identify opportunities to apply AI for root cause prediction cost optimization and reducing manual workload People Process Skills Proven ability to lead diverse technical teams mentor talent and implement scalable processes for reliability quality and compliance Basic Qualifications and Experience Requirement Bachelor s or Master s degree in Computer Science Information Systems Data Engineering or a related field 15 years of experience in data engineering platform operations or data infrastructure roles Minimum 8 years of experience leading technical teams or managing global data operations Proficiency in AWS Data Bricks data engineering practices orchestration platforms and cloud services AWS Azure Demonstrated experience in managing SLAs SLOs resolving production issues and driving automation to reduce operational overhead Exposure to AIOps or data operations automation practices is a strong plus Additional Skills Preferences Domain experience in healthcare pharmaceutical Customer Master Product Master Alignment Master Activity Consent etc or regulated industries is a plus Partner with and influence vendor resources on solution development to ensure understanding of data and technical direction for solutions as well as delivery AWS Certified Data Engineer - Associate Databricks Certified Data Engineer Associate or Professional AWS Certified Architect Associate or Professional Familiarity with AI ML workflows and integrating machine learning models into data pipelines Additional Information Business travel to the USA and other countries may be required for periods of 2-3 weeks as needed 2 times per year Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce ensuring equal opportunities when vying for positions If you require accommodation to submit a resume for a position at Lilly please complete the accommodation request form for further assistance Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response Lilly does not discriminate on the basis of age race color religion gender sexual orientation gender identity gender expression national origin protected veteran status disability or any other legally protected status WeAreLilly