Engineer - Infrastructure Support Band 6b Against Approved Raf

1 week ago

Pune, Maharashtra, India CAPITA Full time

The L2 Engineer is responsible for maintaining and supporting hosting platforms and client environments They are responsible for working with stakeholders ensuring progress and resolution is communicated throughout incidents Job title Engineer - Infrastructure Support Band 6B against approved RAF 12628 Support of Windows Server and associated virtualised platforms including hosted distributed and cloud infrastructure OS Maintenance and optimisation of Hosting platforms Respond to logged incidents in line with SLAs including more complex incidents Manage stakeholder expectations ensuring regular communication throughout incidents Adhere to all governance and operational policies and procedures Maintain and contribute to the development of support documentation as required Manage critical escalations and service outages to a successful conclusion escalating as required Review technical documentation as part of Operational Acceptance process Capacity management of hosting platforms Monitoring of the hosting estate - responding to alerts as appropriateLocation Pune IndiaTime Type Full timeContract Type Permanent

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