Urgent Email

3 weeks ago

Hyderabad Chennai, India Creative Hands Hr Full time
Job Description

Key Responsibilities:

- Respond promptly and accurately to customer inquiries via email and live chat.
- Provide product or service information, handle complaints, and process requests.
- Maintain detailed records of customer interactions in CRM systems.
- Ensure compliance with client guidelines, data privacy, and quality standards.
- Escalate complex issues to higher levels or relevant departments.
- Meet process KPIs such as response time, resolution time, and customer satisfaction.
- Adapt to different client requirements and cultural communication styles.

Eligibility & Requirements:

- Education: 12th pass or graduate in any discipline.
- Experience: Freshers welcome; previous BPO/chat/email support experience is a plus.
- Excellent written English skills with proper grammar, punctuation, and clarity.
- Typing speed of 30-40 WPM with high accuracy.
- Basic computer skills and familiarity with CRM or ticketing software.
- Ability to work in rotational shifts including night shifts to align with international client timings.

Preferred Skills:

- Strong multitasking ability to handle multiple chats or emails simultaneously.
- Patience, empathy, and problem-solving orientation.
- Knowledge of international customer service standards.
- Flexibility to adapt communication style to diverse customer bases.

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