Urgent: Technical Support Engineer

1 week ago

Hyderabad Bengaluru, India Ghrs Training Full time

Job Description Ghrs Training is looking for a Technical Support Engineer to join our team. If you have a passion for technology and proven experience in international technical support, this role is for you Key Responsibilities: - Provide technical assistance and troubleshooting to international customers via an international voice process. - Serve as a key point of contact on the Service Desk, efficiently handling and resolving technical issues. - Utilize ServiceNow for accurate logging, tracking, and management of support tickets. - Perform comprehensive troubleshooting for various hardware, software, and network-related problems. - Escalate complex issues to senior engineers when necessary, ensuring timely resolution and customer satisfaction. - Maintain clear and concise communication with customers throughout the support process. About You: - You have a minimum of 1 year of experience in International Technical Support. - You possess strong technical support and troubleshooting skills. - You are proficient in using ServiceNow for IT service management. - You have excellent verbal communication skills, essential for an international voice environment. - You are customer-focused, with a problem-solving mindset and attention to detail.

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