Academic Advisor

4 weeks ago


Bengaluru, Karnataka, India Archana Singh (Proprietor Of Career Flight Consultancy Services) Full time
Job Description

Job Title: Academic Advisor Bangalore

Job Description Basic Function:

- Ensure students have a seamless academic experience from admission to program completion.
- Drive high student satisfaction, successful re-registrations, and program completions across semesters.

Key Activities & Responsibilities:

- Serve as the first-level point of contact for students regarding university matters.
- Act as an interface between students and university departments.
- Help address semester and subject-related queries.
- Guide students in timely completion of academic requirements.
- Follow and suggest improvements to academic processes.
- Achieve high re-registration rates and ensure program completions.
- Communicate with clarity and precision to address student concerns.
- Manage dynamic academic environments with flexibility.
- Use data and interpersonal skills to resolve conflicts.
- Prevent last-minute submissions of assignments, project synopses, and reports.
- Track and inform students about academic progress and submission deadlines per the academic calendar.
- Handle both academic and administrative queries (e.g., fee payments, LMS issues) via calls, emails, and chat.
- Make outbound calls to inform students of academic progress and updates; receive inbound calls and respond to emails as needed.
- Improve student satisfaction through personalized and accurate responses.
- Focus on increasing active learners, call connect rates, and reducing repeat queries.
- Escalate and coordinate resolution of priority issues within specified TAT (Turnaround Time).

Internal & External Interactions:

- Internal: Course Coordinators, Student Support Executives
- External: Students, External Faculty/Subject Matter Experts

Profile Required:

- Experience: 26 years in academics or student counseling
- Education: Post-graduate degree in Management, Commerce, Journalism, Computer Applications, or IT from a recognized university

Skills & Knowledge:

- Understanding of university academic processes
- Strong interpersonal and organizational skills
- Familiarity with CRM or ticketing systems

Competencies:

- Excellent verbal, listening, and written communication skills
- Strong problem-solving and analytical abilities
- Attention to detail and ability to handle stress
- Team player and quick learner with multitasking ability
- Willingness to work weekends on rotation
- Ability to build strong relationships with students and colleagues
- Proficient in Excel (MIS updates, reporting) and PowerPoint
- Experience in inbound and outbound calling is preferred

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