Senior Data Center Technical Support Analyst

3 weeks ago

Chennai, Tamil Nadu, India NTT DATA North America Full time
Job Description

Role Summary: Provides ongoing systems administration support including installation, customization, maintenance and troubleshooting of hardware / software systems. Provides technical support and advises on the use of programming tools, database systems and networks. Provides support to address the availability and reliability issues on systems (Windows/Unix/Mainframe) across multiple locations. Evaluates and integrates new operating system versions, drivers and hardware. Operational responsibilities include remediation of daily incident tickets, system compliance responsibilities, system run enhancement testing and staging, policy / procedure enhancements and adherence, client contact coordination and operational recommendations. Monitors and tunes the system to achieve optimum performance levels in standalone and multi-tiered environments. Implements appropriate levels of system security. Prescribes system backup / disaster recovery procedures and directs recovery operations in the event of destruction of all or part of the operating system or other system components. Ensures 24x7 after-hour support.

Responsibilities:

- Researches, evaluates, and recommends software packages in support of system architecture needs.
- Defines specifications and requirements for software package modification and customizations.
- Plans, coordinates, and manages installation, maintenance, and modification of software packages.
- Participates in software package performance, troubleshooting, and problem resolution.
- Provides coordination with software vendors.
- Provide requirements and advises for software packages to end users, administrators and technical support personnel for hardware and network design, documentation, troubleshooting, and technical training.
- Participates in establishing departmental policy with regard to data definition, data relationships, database design, database implementation, database operation, database security, and data accessibility.
- Perform database planning, administration, data standards, database security, and database documentation for software packages.
- Reviews the feasibility and advisability of proposed additions and modifications to the database.
- Install and customize software and hardware in order to manage, monitor, and otherwise support an enterprise system.
- Performs monitoring of network, hardware, and storage capacity, through the implementation of an inventory management system.
- Designs and implements integrations of software packages.
- Consults with software vendors to evaluate software and hardware for enterprise network management.
- Defines and manages the configuration of data on network software and hardware components.
- Monitor all attached devices in a complex LAN environment, such as workstations, servers, bridges, and multi-station access units, including analyzing performance, diagnosing performance problems, and performing load balancing.
- Understands large scale multi-tenant software products supporting multiple government agencies.
- Understands large scale software integrations of multiple software products.

Required Skills

- > 6 years of designing application architectures for state and/or federal agencies required,
- > 6 years of designing application architectures that include incorporating industry standards such as MITA 3.5, HIPAA, NIST, and other applicable standards required
- Excellent knowledge of systems software / hardware, networks and operating systems.
- Exceptional knowledge of processes and tools utilized for system management, problem reporting, change management and support tools.
- Must have knowledge of one or more of the following products: IBM Decision Center, IBM Decision Server, Software AG webMethods, Broadcom/Software AG API Gateway.

Preferred Skills

- Undergraduate degree
- Experience supporting on-prem data center and cloud for State and/or Federal agencies.
- Preferred knowledge of one or more of the following products: Dell Nutanix, Dell VxRail, VMware ESXi/vCenter/NSX/SRM, Microsoft Windows Server, RedHat Enterprise Linux, MS SQL Server, Nagios, NewRelic APM/Infrastructure/Browser, Octopus Deploy, Puppet, Splunk, Veracode.

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