Senior Technical Product Engineer T500-21024

About Delta Tech Hub: Delta Air Lines (NYSE: DAL) is the U.S. global airline leader in safety, innovation, reliability and customer experience. Powered by our employees around the world, Delta has for a decade led the airline industry in operational excellence while maintaining our reputation for award-winning customer service. With our mission of connecting the people and cultures of the globe, Delta strives to foster understanding across a diverse world and serve as a force for social good. Delta has fast emerged as a customer-oriented, innovation-led, technology-driven business. The Delta Technology Hub will contribute directly to these objectives. It will sustain our long-term aspirations of delivering niche, IP-intensive, high-value, and innovative solutions. It supports various teams and functions across Delta and is an integral part of our transformation agenda, working seamlessly with a global team to create memorable experiences for customers. PRIMARY FUNCTIONS (RESPONSIBILITIES): - Receive consistent client feedback that business issues are well-understood and associated advice is effective, sincere, long-term and in client best interests. - Collaborate with an extended professional network of contacts to help clients effectively identify, plan for and accomplish objectives. - Guide clients on specified issues, strategies, and solutions for many business areas. - Provide relevant, timely and objective subject matter/process expertise and key insight regarding multiple client business areas and affiliated fields. - Show concern and diligence to thoroughly understand client business issues before advising on associated courses of business action (earns the right to be trusted). - Coach others to enhance their proficiency regarding the tenets, practices and examples of the 'trusted advisor' credential. - Develop a culture in which all members work constructively to improve the performance of individuals and the team. - Nurture communities of interest across disparate teams with Delta Air Lines. - Develop processes and practices that both leverage and develop available talent. - Lead efforts to help work groups become more nimble, virtual, and reconfigurable. - Motivate others to instill the vision in broad stakeholder groups, develops strategies to improve commitment for business vision, and facilitates cross-boundary communication to surface and resolve issues proactively. - Foster strong customer relationships via delivery on commitments, open communication, and on-going feedback/improvement. - Facilitate creation of the 'right' products and services to resolve customer business issues. - Measure and observe customer satisfaction levels to ascertain and implement service improvement alternatives. - Anticipate customer needs, focusing efforts to proactively meet needs and exceed customer expectations. - Advise others on creating customer focused environments in various scenarios. - Perform all phases of agile practices to manage software development aligning with clients' requirements. - Negotiate with clients about the technical requirements and adjusts time frame as needed. WHAT DO YOU NEED TO SUCCEED (MINIMUM QUALIFICATIONS): - Bachelor's Degree in Computer Science, Information Systems, with 3 to 6 years of relevant technical experience or Master’s degree in Computer Science, Information Systems with 2+ years of technical experience. - Min. 2yrs experience in Splunk or Kibana or Athena. - Knowledge of methods and ability to develop trusting business relationships and provide solicited, respected, and valued perspectives to clients/peers that guide thinking, facilitate issue resolution and enhance client/peer capabilities. - Understanding of the importance of continuous growth and development and the ability to develop practices that maximize learning and development and improve team members' focus on performance objectives. - Understanding of the importance of inter-team collaboration in breaking down silos and achieving business results; ability to lead employees from various functions to communicate, coordinate work across divisions, and collaborate in solving problems as one team. - Knowledge of the importance of meeting or exceeding established targets; ability to drive critical activities to completion. - Understanding of the value of articulating an intended business outcome and ability to create and communicate a vision of the organization that motivates others to superior performance. - Knowledge of basic activities and deliverables of application design; ability to utilize application design methodologies, tools and techniques to convert business requirements and logical models into a technical application design. - Knowledge of concept and principles of agile methodology; ability to apply appropriate agile approaches in the processes of software development and delivery. - Knowledge of the concepts, technologies, and services of cloud computing. Basic conceptual knowledge of cloud applications' design, deployment, and implementation of cloud computing solutions in various business environments. - Knowledge of technical troubleshooting approaches, tools and techniques; ability to anticipate, recognize, and resolve technical issues on hardware, software, application or operation. - Knowledge of product features; ability to design, build, and develop a new product, technology, or service from concept through to production. - Knowledge and conceptual understanding of distributed computing platforms such as container, 12factor or cloud native or cloud serverless is a must. WHAT WILL GIVE YOU A COMPETITIVE EDGE (PREFERRED QUALIFICATIONS): - AWS / OpenShift and/or Java Distributed Technology certifications is a plus.