Account Manager

3 weeks ago

Mumbai, Maharashtra, India Master O Full time

Company OverviewInspireOne Technologies Master-O is a B2B SaaS company that improves field force productivity through digital enablement Our mobile-first sales enablement solution is leveraged by leading Banking Insurance Financial Services and Pharma clients to boost front-line sales productivity Our product combines mobile technologies and backend as a service with game design behavioral science learning content and big data At Master-O our mission statement is to Elevate Customer Interactions We believe frontline executives in enterprises can generate more revenue provide a differentiated customer experience if they are made more effective To achieve that companies rely on Master-O s frontline readiness platform to continuously upskill effectively enable and engage reps to enhance revenue generation With customers across Banks Insurance Pharma Retail FMCG and Auto industries in over 20 countries we now aim to further scale our implementations across more customers industries and countries while continuously improving the quality of our operations We re expanding our business to support growing customer traction and improving go-to-market fitment To successfully scale we are looking for someone with 2 to 4 years of B2B SaaS-Customer Success account management experience who aspires to become a major catalyst in elevating customer interaction in a fast-growing organization - Roles Responsibilities - 1 Maintaining high levels of customer engagement and satisfaction with a focus on customer loyalty 2 Experimenting developing engagement retention strategies and measuring impact on an ongoing basis 3 Responsible for deepening the relationship and identifying new opportunities and revenue with existing accounts4 Up-sell and Cross-sell5 70 Account Management and 30 Customer Success6 Supporting the internal team in driving customer success7 Having an eye for detail and being quality-conscious while interacting with clientsWho are we looking for1 2-4 years of relevant experience in account management 2 Experience in managing clients B2B experience in managing accounts enterprise clients Strong understanding of digital analytics and campaign metrics with the ability to generate analyze and interpret data 3 Data-driven proficient in MS Office especially Excel 4 Excellent written and verbal communication skills ref updazz com

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