Sr Technical Associate

3 weeks ago

Pune, Maharashtra, India Tata Communications Limited Full time
Job Description

Technical Skills:

- Networking Technologies:

- In-depth knowledge ofLAN technologiesincludingSTP, VLAN, and VTP.
- Proficiency in network management protocols such asNTP, ACL, VRRP, HSRP.

- Aruba Equipment:

- Expertise in configuring and troubleshootingAruba controllers and access points(Models: 7240, 7210, 315, 515, 375, 305, 315, 205, 105, 203, AP11, 2930F, 3810M, 5406, 8320, 8400).
- Hands on experience withAruba Mobility Master,ClearPass, andAirwave NMS.

- Cisco Equipment:

- Experience in deploying and configuringCisco switchesandwireless controllers.
- Familiarity withCisco switchesandroutersfor network deployment.

- Troubleshooting Skills:

- Strong expertise in diagnosing and resolvingnetwork issues.
- Ability to performroot cause analysisfor network outages and apply appropriate fixes.

- Network Services:

- Configuration and management ofDHCP services.
- Comprehensive understanding ofnetwork security protocolsand configurations, ensuring secure network communication.

- Reporting & Documentation:

- Ability to generate detailednetwork-related reportsfor management and decision-making.
- Skilled in documentingnetwork configurationsand tracking changes to ensure up-to-date network records.

Operational Skills:

- Incident Management:

- Experience handlingP1 ticketsin amission-critical environment, ensuring rapid issue resolution.
- Proven ability to adhere toSLA requirementsand resolve high-priority incidents efficiently.

- 24x7 Support Experience:

- Capable of providing support and operating within a24x7 network environment, ensuring uninterrupted network service.

Interpersonal Skills:

- Communication Skills:

- Strong verbal and written communication skills to effectively communicate with cross-functional teams, clients, and management.

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