Senior Technical Lead

DesignationSenior Technical LeadNo of Positions5Skill Primary Modern Application Development-DevOps Modern AD -Site Reliability engineering SRE Job FamilySupport Posting About HCLTech HCLTech is a global technology company spread across 60 countries delivering industry-leading capabilities centered around digital engineering cloud and AI powered by a broad portfolio of technology services and products We work with clients across all major verticals providing industry solutions for Financial Services Manufacturing Life Sciences and Healthcare Technology and Services Telecom and Media Retail and CPG and Public Services We re powered by our people a global diverse multi-generational talent - representing 161 nationalities whose unique spark perspective and boundless passion drive our culture of proactive value creation and problem-solving Our purpose is to bring together the best of technology and our people to supercharge progress for everyone everywhere our clients partners their stakeholders communities and the planet As a company we are deeply focused on accelerating our ESG agenda We are also creating technology-enabled sustainable solutions with and for our clients and partners We embed ESG imperatives into every aspect of our business and ensure that the progress we supercharge is responsible inclusive and beneficial to all our stakeholders in the long term We have committed to achieving net zero by 2040 To learn more about how we can supercharge progress for you visitSenior Site Reliability Engineer LeadJob Summary The Senior Support Lead in Site Reliability engineering SRE will be responsible for overseeing the support and reliability operations within the organization This role will focus on ensuring the stability performance and efficiency of the systems while leading a team of support engineers to provide exceptional service 1 Key Responsibilities 1 Lead and manage a team of support engineers in resolving incidents requests and problems to ensure system uptime and reliability 2 Collaborate with the engineering and development teams to implement efficient and scalable solutions that enhance system performance 3 Develop and maintain support documentation standard operating procedures and best practices for the support team 4 Identify opportunities for automation and implement tools to streamline support processes 5 Monitor system performance and provide recommendations for improvements to optimize system reliability 6 Participate in on call rotations to address critical incidents and ensure 24 7 system availability 7 Conduct regular performance evaluations provide feedback and mentor team members to promote professional growth Skill Requirements 1 In-depth knowledge of site reliability engineering sre principles and best practices 2 Proficiency in system monitoring incident management and performance tuning tools 3 Strong understanding of cloud services microservices architecture and containerization technologies 4 Excellent problem-solving skills and the ability to troubleshoot complex technical issues 5 Experience with scripting languages e g python bash for automation and tool development 6 Familiarity with agile methodologies and devops practices for continuous integration and delivery 7 Strong communication and leadership skills to effectively lead a support team and collaborate with cross functional teams 8 Ability to work under pressure prioritize tasks and manage multiple projects simultaneously Certifications Relevant certifications in Site Reliability Engineering SRE or Cloud Services are a plus Skill Level 3 Secondary Skill 1 Tools and Standards APPS -DevOps Test Automation-DevOps Test Automation GrafanaSkill Level 3 Secondary Skill 2 Modern Application Development-DevOps-API-DevOps-API PrometheusSkill Level 3 Secondary Skill 3 D A Incubator-Enterprise Discovery Reporting-ELK