Process Manager

4 weeks ago

Mumbai, Maharashtra, India Personiv Full time
Job Description

KYC- Process Manager-Responsibilities

- Independently handle clients and client calls establish self as a valued partner.
- Escalate issues to client and internal managers to bring issues to their attention in a short span of time to avoid client escalation
- Build domain expertise and lead from the front.
- Help knowledge management endeavour by sharing process knowledge and best practices within the teams

Minimum Qualifications-

- Graduation (Bcom, BBA, BBM, BCA) / Post Graduation (Mcom, MBA, PGDM)
- 6 to 9 years of experience in handling team of minimum 25 members and has good experience and knowledge of KYC, AML, Due Diligence.
- Should be able to understand, manage and calculate risks.
- Should be good with logical and quantitative abilities.

Preferred Qualifications-

- Ability to manage and complete specific tasks with minimal direction
- Should be able to act fast and decisively when dealing with critical situations ability to read situations and act in minutes
- Willingness to continuously learn, upgrade skills and stay relevant to business demands
- Excellent interpersonal skills ability to network and earn confidence of diverse Client personnel plus interaction with and management of eClerx India based operations team.

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