Transaction Monitoring

3 weeks ago

Mumbai, India Airpay Services Full time

Job Description Key Responsibilities: Team Management: - Lead, train, and supervise a team of field investigators across multiple regions. - Allocate field assignments based on priority, geography, and risk level. - Monitor performance and ensure timely completion of investigations. Field Investigations: - Oversee and conduct field visits to merchants, agents, and customers to verify KYC details, investigate fraudulent transactions, and resolve high-risk cases. - Liaise with merchants, vendors, and partners to understand transactional discrepancies. - Document findings and collect necessary evidence (photographs, statements, transaction logs). Risk Assessment: - Identify and evaluate patterns of suspicious activity and recommend preventive actions. - Coordinate with internal fraud analytics and monitoring teams for lead generation. Compliance & Reporting: - Ensure field activities comply with internal policies, RBI guidelines, and legal standards. - Draft and review investigation reports and escalate critical issues to senior management. - Support the STR filing team with on-ground inputs and factual verification if required. Stakeholder Coordination: - Work closely with Compliance, Legal, Fraud Risk, Customer Service, and Product teams. - Liaise with law enforcement agencies if required in complex or criminal cases. Required Qualifications: - Graduate in any discipline (Bachelor s degree in Criminology, Commerce, or Law preferred) Skills and Experience: - 8 years of experience in field investigations, fraud detection, or risk management in BFSI or Fintech - Experience managing field teams and working in a fast-paced digital payments environment - Strong analytical, problem-solving, and reporting skills - Good understanding of KYC/AML norms, payment frauds, and regulatory guidelines - Willingness to travel extensively (PAN-India or regional coverage) - Excellent interpersonal and verbal communication skills - Experience handling UPI, wallet, or merchant onboarding fraud - Knowledge of tools like Salesforce, CRM, or field investigation tracking platforms - Prior work experience in NBFC, Fintech, or PSP environment

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