State Manager

3 weeks ago

Madurai, India Ixoraa Enterprise Pvt Ltd ( Kol Mum) Full time

- Monitors and maintains the balance between Group Lending Individual Secured portfolio - Reviews Branch Operating Matrix- Periodically reviews CPVs and GRTs - Monitor profitability and performance of the cluster using various productivity efficiency and financial parameters - Periodically audits the cash management process - Periodically reviews the insurance claim process and ensures the claim process is duly adhered to - Undertakes measures to increase growth in volume and contribution of the cluster to the state - Plans and implements customer care programmes regularly - Plans activities to ensure growth of business and therefore market share - Tracks competition regularly and provides feedback on the initiatives on changes in programmes - Provides feedback on the existing policies with their pros and cons - Actively takes part in the hiring of front end sales personnel for the cluster ensuring 100 manning at any point in time - Ensures all the employees onboarded have undergone requisite training and are certified - Ensures all the Units have adhered to all statutory norms and escalates as and when any issues surfaces - Takes the lead to address any customer complaint and ensures resolution - Takes a periodic review on customer attrition and reasons for the same - Does a daily check on OD s in the cluster with reasons and intervenes as and when required - Identify and analyze risks economic social political etc related to broader loan portfolio ensure portfolio diversification and quality across activities and Area- Takes a lead in delivering programmes as and when required - Takes the lead in grooming employees to the next level - Does a periodic check on cash reconciliation across the cluster - Does a regular check on attrition and reasons responsible for them - Tracks all the high performers and provides the necessary inputs to ensure they grow further similarly tracks the underperformers and provides inputs to ensure they grow further - Coaches Unit Managers in analyzing reasons behind drop-out rates and identifying techniques to reduce drop-out problems - Is fair and objective while dealing with all employee related issues - Continuously upholds and communicates importance of Integrity and Discipline in the branch - Responsible for the upkeep of all matters related to the disciplinary grid irrespective of grade or role - Encourages and protects any employee voicing concerns on deviation from systems and process - Takes the lead in ensuring all employees take part in VOE survey - Objectively rates employees basis performance and recommends employees to the next level Also facilitates communication of rating to the employees - Ensures backend operations of every branch function in a smooth and effective manne ref updazz com

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