Sr Support Engineer

6 hours ago


Yelahanka, India McLaren Strategic Solutions (MSS) Full time

Role: Engineering Support Level 2 - Portfolio Analytics Support experience preferably in 4-10 years range Responsibilities: - Investigate and drive support resolution with senior external clients, internal stake holders and other engineering teams. Serve as point of escalation for support issues from Helpdesk (L1) - Work closely with the engineering team to drive resolution of client issues. - Influence and suggest improvements on roadmap for enhancing client experience, focusing on portfolio analytics. - Create documentation /runbooks and code snippets to share with clients and internal engineering teams Key criteria: - Must be comfortable coding and debugging in Python ( Java and AWS knowledge also a bonus ), debugging API calls, writing quality-of-life snippets for clients, creating scripts for debug tooling. - Must have a basic knowledge of UI and API integration. - Must be presentable to clients and a clear, empathetic communicator able to talk to clients and stakeholders with confidence. - Must be willing to execute on support issues while also building out the function and automating resolution of repeat issues. Bengaluru 5 days in office


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