Application Support Engineer

3 weeks ago


Mumbai, Maharashtra, India Simple Logic IT Private Limited Full time
We Are Hiring – Application Support Engineers

Hi Everyone,

We are looking for Application Support Engineers for our Seawoods location.

Experience in CRM is required

Immediate joiners or candidates who can join within 30 days preferred

Key Responsibilities:

Respond to customer inquiries and provide technical support via phone, email, and chat

Diagnose and resolve basic application issues

Document and track issues in the ticketing system

Escalate complex problems to L2 support teams

Follow up with customers to ensure issue resolution

Maintain technical documentation and service catalog

Contribute to team meetings and knowledge sharing

Required Skills:

Basic knowledge of application support & troubleshooting

Familiarity with SQL and database queries

Experience with ticketing systems (Jira, ServiceNow)

Proficiency in remote desktop tools

Understanding of IT concepts & terminology

Support Responsibilities:

Incident Logging & Management

Basic Troubleshooting

Escalation Handling

Monitoring & Reporting

Customer Service

Service Desk Responsibilities

SLA Management

Audit Support & Remediation

Interested? Connect with our HR Bharti Pawar

Send your resume to bharti.pawar@simplelogic.in

WhatsApp: 8655751147

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