Application Support Engineer
3 weeks ago
Hi Everyone,
We are looking for Application Support Engineers for our Seawoods location.
Experience in CRM is required
Immediate joiners or candidates who can join within 30 days preferred
Key Responsibilities:
Respond to customer inquiries and provide technical support via phone, email, and chat
Diagnose and resolve basic application issues
Document and track issues in the ticketing system
Escalate complex problems to L2 support teams
Follow up with customers to ensure issue resolution
Maintain technical documentation and service catalog
Contribute to team meetings and knowledge sharing
Required Skills:
Basic knowledge of application support & troubleshooting
Familiarity with SQL and database queries
Experience with ticketing systems (Jira, ServiceNow)
Proficiency in remote desktop tools
Understanding of IT concepts & terminology
Support Responsibilities:
Incident Logging & Management
Basic Troubleshooting
Escalation Handling
Monitoring & Reporting
Customer Service
Service Desk Responsibilities
SLA Management
Audit Support & Remediation
Interested? Connect with our HR Bharti Pawar
Send your resume to bharti.pawar@simplelogic.in
WhatsApp: 8655751147
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