Rackspace Technology- Windows/linux Admin

2 days ago

Bangalore Karnataka, India Diverse Lynx Full time

Window Lead Engineer JOB DESCRIPTION The Lead Engineer will assume technical accountability for the hosting platforms of high-profile and strategic customers within the Rackspace Enterprise Segment Enterprise customers host critical websites with us and have a high expectation for the level of service provided Customer solutions span a hybrid of dedicated private and public cloud technologies This role will be working intimately with these customers to embrace the cloud blur the line between developers and operations to ensure operational excellence and help customers align Open Cloud and traditional dedicated products to their business needs JOB REQUIREMENTS Works in a fast-paced environment where priorities shift quickly Assumes responsibility for the smooth operation of mission critical customer solutions Pro-actively seeks opportunities to review and improve solution architecture Supports the Service Delivery Manager in managing the customer relationship Leads technical teams to deliver project and BAU activities Ensures appropriate technical documentation is in place to support 1st to 3rd line troubleshooting Attends and participates in regular service review meetings Acts as final point of escalation for technical issues and resolves those technical issues at root cause Supports the 24x7x365 operation of the business by being available for occasional out of hours work Responsible for adhering to company security policies and procedure as directed PERSON SPECIFICATION Experience delivering systems to Enterprise businesses Experience managing transition or migration projects Demonstrable experience of managing complex technical projects Strong presentation skills comfortable delivering whiteboard chalk n talk sessions ITIL Service Management experience certification Windows server certification An acute understanding of the hosting industry and cloud landscape Experience in Active directory IIS networking and cloud Ability to communicate fluently in English PERSON SPECIFICATION Linux Admin Experience delivering systems to Enterprise businesses Experience managing transition or migration projects Demonstrable experience of managing complex technical projects Strong presentation skills comfortable delivering whiteboard chalk n talk sessions ITIL Service Management experience certification Linux server Redhat certification An acute understanding of the hosting industry and cloud landscape Demonstrable knowledge of infrastructure services Active directory storage Networking Security Automation tools and Private cloud Ability to communicate fluently in English

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