Hr Head

Head of Human Resources - QSR Division Location Mumbai Head Office Reports To CEO Industry Quick Service Restaurant QSR About the Client Acapella Hospitality is part of a diversified multi-product multi-channel organisation with a strong national presence The group s extensive direct sales workforce reaches over a million homes and operates a widespread dealer and distributor network across numerous cities and towns The hospitality division anchored by dynamic and rapidly expanding QSR brands represents the next phase of the group s strategic growth Role Overview The Head of HR will spearhead the people strategy for a fast-growing QSR organisation with multi-location operations The role involves developing a scalable HR framework building a high-performance culture ensuring manpower readiness across outlets and strengthening systems across recruitment training compliance and employee engagement Key Responsibilities 1 Strategic HR Leadership Design and execute HR strategies aligned with QSR business goals Build a scalable HR setup to support rapid outlet expansion Act as a strategic partner to senior leadership 2 Talent Acquisition Workforce Planning Lead end-to-end hiring for outlet and corporate roles crew shift leaders outlet managers Establish strong hiring pipelines through partnerships and referral channels Forecast manpower needs and maintain optimal staffing levels 3 Training Development Oversee onboarding induction and continuous learning programs Develop skill-based training modules for crew supervisors and managers Drive management development and succession planning initiatives 4 Performance Management Define KPIs for outlet teams service standards hygiene attendance speed of service Manage appraisal cycles incentive structures and corrective actions Ensure transparent consistent evaluation across all locations 5 HR Operations Compliance Standardise HR SOPs across all outlets Ensure compliance with labour laws ESI PF Shops Establishment Act minimum wages and statutory requirements Oversee payroll attendance leave and shift scheduling systems 6 Employee Engagement Culture Improve employee satisfaction and reduce attrition Build a positive service-oriented workplace culture Drive recognition programs and strong communication channels between outlets and HO 7 Industrial Relations Safety Manage IR matters in collaboration with legal advisors where required Ensure safe working conditions hygiene standards and compliance with FSSAI-related training 8 HR Technology Automation Implement HRMS systems for workforce management payroll training and performance Enable digital tracking of staffing attrition training hours and HR analytics Key Skills Competencies Strong understanding of QSR retail operations Expertise in manpower planning for high-volume environments Deep knowledge of statutory compliance Strong leadership and multi-location team management High emotional intelligence and conflict resolution skills Process-driven with strong data orientation Qualification Experience MBA in HR or equivalent 15-18 years of HR experience ideally from Startup QSR Retail FMCG sectors Experience managing multi-location teams is essential Success Metrics KPIs Reduction in attrition 100 outlet staffing fulfilment Faster time-to-hire and cost-efficient recruitment Training completion and certification rates Improved employee satisfaction Compliance and audit performance HR process automation and adoption About Search Value Search Value is a fast-growing Human Capital company specialising in critical and top management hiring and consulting in the Diversity Inclusion space IMPACTING HUMAN CAPITAL is what Search Value strives to be its legacy At the end of the day placing an impact leader strengthens our own credibility in the executive search business and we are very passionate about the same with clients and candidates alike It is our stated intent that whatever we do in the business it needs to make a positive difference in your life The people we work with are our greatest brand ambassadors