Only 24h Left Manager

Job Summary Identification of linked money mules through Transaction analysis Device IP address reviews and Static data analysis Placing blocks on accounts post analysis timely escalations to FCC for further investigation Strategy Support and provide inputs to FCC Management and implementing the tactical actions required to manage the risk arising out of money mules Provide co-ordination and support of key processes across the country and ensure timely submission and collation of data analysis to the country supported Provide co-ordination and support of key processes across the country and ensure timely submission and collation of reports across regions Provide System and information support to all regions Business Ensure the Fraud Risk Management framework is effectively embedded and communicated across Retail Customers segment Develop a proactive independent balanced and a fraud risk awareness culture within the organisation Identify industry best fraud risk infrastructure and management practices are tabled and are considered for adoption within the country Ensure the Linkage Network analysis is performed for the mule account identified through 4 sources Notification Letter from Police ADCC Anti Deception Coordination Center email notification Payment Center - recall fund request Branch or Hotline when Victim approached them Processes Lead and drive standardisation automation and consolidation through re-engineering and process improvement initiatives for the country for Fraud Risk Management Act quickly and decisively when any risk and control weakness become apparent and ensure they are addressed within an appropriate timeframe and escalated through the relevant committees Device ID and IP address review - Act quickly and decisively when any risk and control weakness become apparent and ensure they are addressed within an appropriate timeframe and escalated through the relevant committees These attributes should then be reviewed to determine linkages across other accounts relationships or Electronic Banking ID - EBID based on 1st layer webbing Transaction analysis activity Extract the transactional histories of the confirmed money mules for the past 2 days and assess the legitimacy of these credit debit transactional relationships All SCB clients to whom the known mule has made credits or debits in the last 2 days should be extracted This will act as Rel IDs linked to the known mule via transaction linkage analysis Proactively manage investigate and resolve on both incoming and outgoing domestic and international payments In depth SME understanding of how international and domestic payment are processed and serviced Owing issues and linking similar cases together Maintain adequate knowledge of internal systems processes and a sound understanding of the payments across markets Being familiar with investigation process for transaction monitoring KYC Screening Identification of fraud or other teams and occasionally assisting the team in service delivery Continuously improve the operational efficiency and effectiveness of Mule Playbook implementation Strengthen the review activities by recommending process policy changes where applicable Engage appropriate stakeholders to ensure timely remedial actions and escalation of situations that pose significant risk Ensure adherence to the Group s approach to the management of fraud risks providing training leadership where necessary to close gaps in understanding or adherence Key Responsibilities People Talent Lead through example and build the appropriate culture and values Set appropriate tone and expectations from their team and work in collaboration with risk and control partners Encourage and promote an active training and learning environment to facilitate excellence in risk management risk awareness behaviours and accountability Risk Management Identify and share industry best practices and work with the businesses for their feasibility and implementation Ensure all FRM policies and procedures in the country comply with Group Policies and Standards Ensure proper and updated documentation in place for in-country policies and procedures Ensure various fraud risks are being actively prevented and detected in a timely manner on an end-to-end basis Proactive in seeking regular assurance that areas of responsibility are performing to an acceptable risk and control standards Balance business performance delivery and cost management with risk and control matters to ensure that it does not materially threaten the Group while remaining within risk appetite Ensure that effective management response plans are in place to respond to extreme but plausible fraud scenarios in the country Recommend changes to the process control environment or to business practices where necessary to reduce the level of fraud risk exposure to within the agree appetite Governance Provide oversight across fraud risk management team ensuring compliance with the highest standards of regulatory and business conduct and compliance practices as defined by internal and external requirements This includes compliance with local banking laws other applicable laws and anti-money laundering regulations and guidelines Embed the Group s values and code of conduct in the country fraud risk management team to ensure that adherence with the highest standards of ethics and compliance with relevant policies processes and regulations among employees forms part of the culture Ensure all FRM policies and procedures in the country comply with Group Policies and Standards Ensure linked money mules are detected in a timely manner on an end-to-end basis Monitor and review transactions to identify suspicious or fraudulent activities such as Money Mules Conduct financial crime risk management investigations including cards electronic fraud transactions identifying and screening anomalies as they relate to Money mule activities Proactive in seeking regular assurance that areas of responsibility are performing to an acceptable risk and control standards Balance business performance delivery with risk and control matters to ensure that it does not materially threaten the Group while remaining within risk appetite Recommend changes to the process control environment or to business practices where necessary to reduce the level of fraud risk exposure to within the agree appetite Regulatory Business Conduct Display exemplary conduct and live by the Group s Values and Code of Conduct Take personal responsibility for embedding the highest standards of ethics including regulatory and business conduct across Standard Chartered Bank This includes understanding and ensuring compliance with in letter and spirit all applicable laws regulations guidelines and the Group Code of Conduct Lead the country business unit function XXX team to achieve the outcomes set out in the Bank s Conduct Principles Fair Outcomes for Clients Effective Financial Markets Financial Crime Compliance The Right Environment Effectively and collaboratively identify escalate mitigate and resolve risk conduct and compliance matters Insert local regulator e g PRA FCA prescribed responsibilities and Rationale for allocation Where relevant - Additionally for subsidiaries or relevant non -subsidiaries Serve as a Director of the Board of insert name of entities Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association or equivalent Key stakeholders Country FRM Group Strategy Contact Center etc Other Responsibilities Market Knowledge - Awareness and understanding of the wider business economic and market environment in which Standard Chartered Bank operates Business Strategy and Model - Awareness and understanding of Standard Chartered s Retail Clients business and that of peers in the industry Risk Management and Control - The ability to identify assess monitor control and mitigate risks to Standard Chartered Bank Governance Oversight and Controls - Strong leadership capabilities and management skills with the ability to deliver effective controls within Fraud Risk Management through both directly-managed and virtual team Regulatory Framework and Requirements - Awareness and understanding of the regulatory framework in which the firm operates and the regulatory requirements and expectations relevant to the role Non-technical skills - Strong written oral communication and Analytical skills Ability to create effective work relationships within and across functions borders Skills and Experience Stakeholder Management People Management Fraud Risk Management Governance Regulatory Business Conduct Financial Services Industry Qualifications Bachelor s or master s degree University degree with 5 years of minimum experience Understanding or experience in Fraud Operations will be an added advantage Relevant experience in a related role will be an added advantage Consistently demonstrates clear and concise written and verbal communication About Standard Chartered We re an international bank nimble enough to act big enough for impact For more than 170 years we ve worked to make a positive difference for our clients communities and each other We question the status quo love a challenge and enjoy finding new opportunities to grow and do better than before If you re looking for a career with purpose and you want to work for a bank making a difference we want to hear from you You can count on us to celebrate your unique talents and we can t wait to see the talents you can bring us Our purpose to drive commerce and prosperity through our unique diversity together with our brand promise to be here for good are achieved by how we each live our valued behaviours When you work with us you ll see how we value difference and advocate inclusion Together we Do the right thing and are assertive challenge one another and live with integrity while putting the client at the heart of what we do Never settle continuously striving to improve and innovate keeping things simple and learning from doing well and not so well Are better together we can be ourselves be inclusive see more good in others and work collectively to build for the long term What we offer In line with our Fair Pay Charter we offer a competitive salary and benefits to support your mental physical financial and social wellbeing Core bank funding for retirement savings medical and life insurance with flexible and voluntary benefits available in some locations Time-off including annual leave parental maternity 20 weeks sabbatical 12 months maximum and volunteering leave 3 days along with minimum global standards for annual and public holiday which is combined to 30 days minimum Flexible working options based around home and office locations with flexible working patterns Proactive wellbeing support through Unmind a market-leading digital wellbeing platform development courses for resilience and other human skills global Employee Assistance Programme sick leave mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth with opportunities to reskill and upskill and access to physical virtual and digital learning Being part of an inclusive and values driven organisation one that embraces and celebrates our unique diversity across our teams business functions and geographies - everyone feels respected and can realise their full potential 30758