Managed Service Operations Analyst Senior

Position Type Full time Type Of Hire Experienced relevant combo of work and education Education Desired Bachelor of Commerce Business Travel Percentage 0 Managed Service Operations Analyst Senior As the world works and lives faster FIS is leading the way Our fintech solutions touch nearly every market company and person on the planet Our teams are inclusive and diverse Our colleagues work together and celebrate together If you want to advance the world of fintech we d like to ask you Are you FIS About the role We are looking for initiative-taking individuals with a significant operational knowledge of CDO CLO market and its reporting requirements You will be a part of our Loan syndication and operations team which is deadline driven and requires strong focus on service quality Work closely with account managers and relationship managers to provide clients with world-class services and swift problem resolutions About the team We bring together market-leading growth solutions and premiere operational services which primarily serve the investment bank and broker-dealer community with front-to-back best-of-breed solutions Our solutions include - Loan syndication capital market private debt and middle market Data processing volumes require more than a billion transactions to be processed on any given product and that requires employing the latest technology stack and best of monitoring tools About 2500 FIS employees around the globe working with our solutions Total 1 1 Billion Annual Revenue 68 of our clients are FIS Top 125 clients What you will be doing As a Managed Service Operations Analyst Senior you should be familiar with Structured finance CDO CLO Loan syndication and its life cycle Acts as a Subject Matter Expert in key areas of compliance reporting and perform critical functions related to monthly reporting You may have to liaise with client external resources and internal teams to research on open items and take appropriate actions within the deadline provided Develop and maintain standard operating procedures for any new and existing activities to ensure processing functions are completed accurately and timely with minimal risk exposure Liaise with other departments within the process Front office middle office back office as well as the external contacts Connect with other SMEs within Middle office function and share implement best practices Also look for automation and time saving ideas Provide guidance and training to junior team members Process metrics tracking Error Log Query Log Process Maps SIPOC FMEA etc You will ensure all activities performed by the team have adequate control points to mitigate escalations and oversight Plan daily work allocation ensure all tasks are completed as per SLA Ready to provide after hour coverage during the reporting period to meet deadlines What you will need Bachelor s degree or the equivalent combination of education training and work experience Seven to 10 years of relevant Industry experience Deep understanding of CLO compliance structure and thorough understanding of different terminology used in the credit agreement collateral agreement and its interpretation Working knowledge of cash reconciliations waterfall calculations compliance testing financial transaction processing data analysis and reporting Client servicing experience and excellent interpersonal skills to build high levels of customer satisfaction Excellent verbal and written communication skills Ability to interact effectively with clients global counterparts Establish strong relationship with global counterparts and should be capable of handling Global Queries and Issues Proficient in Microsoft Excel VBA Macro will be an added advantage Candidate should be flexible to support business in extended hours Excellent communicator - ability to discuss concerns and issues with other support team What we offer you At FIS you can learn grow and make an impact in your career Extensive Health Benefits Program along with the Family Protection Plan Best-in-class career mobility options across the globe Award-winning learning offerings for career development Adaptable home - office work model Opportunity to collaborate with global teams and clients Privacy Statement FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients For specific information on how FIS protects personal information online please see the Sourcing Model Recruitment at FIS works primarily on a direct sourcing model a relatively small portion of our hiring is through recruitment agencies FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings our employees or any other part of our company pridepass