Customer Service Representative

4 weeks ago

Jaipur India Snapmint Full time

Job Description

DOMESTIC PROCESS

India's booming consumer market has over 300 million credit-eligible consumers, yet only 35 million actively use credit cards. At Snapmint, we are building a better alternative to credit cards that lets consumers buy now and pay later for a wide variety of products, be it shoes, clothes, fashion accessories, clothes or mobile phones. We firmly believe that an enduring financial services business must be built on the bedrock of providing honest, transparent and fair terms. Founded in 2017, today we are the leading online zero-cost EMI provider in India. We have served over 10M consumers across 2,200 cities and are doubling year on year.

Our founders are serial entrepreneurs and alumni of IIT Bombay and ISB with over two decades of experience across leading organizations like Swiggy, Oyo, Maruti Suzuki and ZS Associates before successfully scaling and exiting businesses in patent analytics, ad-tech and bank-tech software services.

RESPONSIBILITIES

- This vital position requires an action-oriented, flexible problem-solver who will assist customers in expediting orders and correcting post-sales problems.
- Associates communicate with customers primarily through mail/call/chat and utilize a variety of software tools to navigate customer accounts, research, and review policies and communicate effective solutions in a fun and fast-paced environment.
- Good comprehension skills and ability to clearly understand and state the issues customers present.
- Ability to maintain composure in highly escalated situations

REQUIREMENTS:

- Minimum 1 year of experience in Email/Chat/In-call and Outbound calling process in any BPO, e-commerce, fintech, and any customer experience organization.
- For Email/chat Typing speed must be in btw 30-35 wpm.
- Proven customer support experience or experience as a Client Service Representative.
- Flexible with the working schedule, may be expected to work weekends, holidays, and events.
- Qualified candidates will be comfortable in a multi-tasking, high-energy environment.
- They will be creative and analytical problem solvers with a passion for excellent customer service.
- Strong phone contact handling skills and active listening.
- Maintain regular and reliable attendance, including the daily schedule as assigned.
- Graduation and above (12th pass only in exceptional cases).
- Excellent verbal/written communication skills and basic computer knowledge.
- Work from the office and 6 days working (roster off).
- Near Tonk Road, Dev Nagar (Maximum travel distance should be 10-12 km).

Location: Jaipur 6 days working including Saturday & Sunday, 1 day off on weekdays.

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