15h Left IT Change Manager

4 weeks ago

Noida, India NXP Semiconductors Full time

Job Description

Change Management Process

- Manage the end-to-end change management process, ensuring all changes are assessed, authorized, and implemented with minimal risk.
- Establish and maintain change management policies and ensure adherence to best practices across the organization.
- Ensure changes are logged, reviewed, approved, and communicated effectively to relevant stakeholders.
- Act as a central point of contact for change-related issues and escalations.

Change Advisory Board (CAB) Leadership

- Drive and lead global Change Advisory Board (CAB) meetings to review, assess, and authorize changes, ensuring all necessary input is captured.
- Ensure CAB participants represent all relevant teams/ IT domains and provide the required approvals.
- Provide regular reports and dashboards on the status and effectiveness of the CAB and associated changes.

Process Improvement Deployment

- Continuously evaluate and improve the change management process with the Change Management Process Owner to increase efficiency, minimize risk, and align with business needs.
- Collaborate with the Change Management Process Owner and key stakeholders to identify gaps in the current process and drive improvements.
- Lead the deployment and adoption of process improvements, tools, and automation across global teams.
- Promote a culture of accountability and adherence to change management protocols across the organization.

Collaboration Communication

- Partner with operations, project, and business teams to ensure change requirements and impacts are well understood.
- Provide regular training and guidance to teams on change management processes and best practices.
- Maintain proactive communication with leadership and stakeholders about high-impact changes, risks, and mitigation plans.

Risk and Impact Assessment

- Evaluate and manage risks associated with changes to avoid disruptions to critical services.
- Co-define and monitor success metrics for changes to measure their impact and alignment with business goals.
- Ensure post-implementation reviews are conducted for significant changes, identifying lessons learned and opportunities for improvement.

Qualifications

Required:

- Proven experience (5+ years) in change management within a large-scale high-tech or enterprise environment.
- In-depth understanding of ITIL/ITSM frameworks, particularly the change management process.
- Strong leadership experience, including leading global Change Advisory Boards (CABs) and cross-functional teams.
- Exceptional analytical and problem-solving skills, with the ability to assess risks and impacts of proposed changes.
- Familiarity with ITSM tools (e.g., ServiceNow) and reporting dashboards.
- Excellent communication, negotiation, and stakeholder management skills, with the ability to influence and drive consensus globally.

Preferred:

- ITIL v4 Certification
- Experience working in agile/DevOps environments and familiarity with CI/CD pipelines.
- Knowledge of automation tools and their integration into the change management process.
- Experience deploying change management processes at scale in global organizations.

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