Salesforce Support Engineer

2 weeks ago

Amrāvati, India Persistent Systems Full time

About Position: We are seeking a salesforce support engineer with hands-on experience in ITIL Processes, service cloud, data migration etc., - Role: Salesforce Support Engineer - Location: All Persistent Locations - Experience: 5 to 7 Years - Job Type: Full Time Employment What You'll Do: - Provide L3 support for Salesforce applications, resolving incidents and service requests. - Troubleshoot issues related to Apex classes, Visualforce pages, Lightning Components, and integrations. - Perform routine maintenance tasks such as data integrity checks, performance tuning, and security audits. - Monitor system health, identify potential risks, and implement preventive measures. - Collaborate with business users and technical teams to analyze issues and propose solutions. - Apply Salesforce best practices for configuration changes and minor enhancements. - Manage deployments for patches and fixes using Salesforce DX and CI/CD pipelines. - Maintain detailed documentation of issues, resolutions, and system changes. - Stay updated with Salesforce releases to ensure compatibility and recommend necessary updates. Expertise You'll Bring: - We are looking for an 5-7 year experienced Salesforce Support & Maintenance Specialist to ensure smooth functioning of Salesforce applications and integrations. - The role involves monitoring, troubleshooting, and maintaining existing Salesforce solutions, addressing user issues, and implementing minor enhancements to support business continuity. Benefits: - Competitive salary and benefits package - Culture focused on talent development with quarterly growth opportunities and company-sponsored higher education and certifications - Opportunity to work with cutting-edge technologies - Employee engagement initiatives such as project parties, flexible work hours, and Long Service awards - Annual health check-ups - Insurance coverage: group term life, personal accident, and Mediclaim hospitalization for self, spouse, two children, and parents Values-Driven, People-Centric & Inclusive Work Environment: Persistent Ltd. is dedicated to fostering diversity and inclusion in the workplace. We invite applications from all qualified individuals, including those with disabilities, and regardless of gender or gender preference. We welcome diverse candidates from all backgrounds. - We support hybrid work and flexible hours to fit diverse lifestyles. - Our office is accessibility-friendly, with ergonomic setups and assistive technologies to support employees with physical disabilities. - If you are a person with disabilities and have specific requirements, please inform us during the application process or at any time during your employment Let's unleash your full potential at Persistent - "Persistent is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind."

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